Great Customer Experience Program
GCE North
Indeed, Priscilla is no ordinary pig. With her own special ale concocted to keep her in the peak of health, she embodies the spirit of conviviality and good cheer that defines the pub. Yet, despite her love for drink, Priscilla remains a cherished member of the community, captivating hearts with her endearing charm and larger-than-life personality. For those daring enough to challenge Priscilla to a drinking contest, Walter and Jennifer beckon you with open arms. Step into the paddock, raise a glass, and see if you have what it takes to outdrink this beloved porcine patron. But beware, for Priscilla’s thirst knows no bounds, and her capacity for merrymaking is unmatched.
A Swine Tale of Tasmanian Hospitality: The Pub in the Paddock
In the picturesque Tasmanian countryside, nestled amongst rolling hills and verdant pastures, lies a quaint establishment with a history as rich and robust as the beverages it serves. Daz has been working with Walter and Jennifer as part of the GCE Program and we would now like to welcome St Colombia Falls Hotel, affectionately known as The Pub in the Paddock at Pyengana, to the THA membership family. A cherished gem among Tasmanian pubs. Stepping into this timeless tavern is akin to embarking on a journey through the annals of Tasmanian history. Every nook and cranny of the pub is adorned with tales of yore, each whispering secrets of days gone by. Licensed since 1880, The Pub in the Paddock proudly stands as one of Tasmania’s oldest watering holes, a testament to its enduring legacy in the local community. But what truly sets this establishment apart is its charismatic resident, the one and only Priscilla – “the beer-drinking pig” extraordinaire! While most pubs boast about their selection of ales and lagers, The Pub in the Paddock takes it a step further with Priscilla, whose love for a frothy pint has earned her international acclaim. Visitors flock from far and wide to witness her remarkable talent firsthand, marvelling at her ability to down a pint with gusto and finesse.
GCE South
Dave Noonan recently embarked on an enriching journey to the Port Arthur Historic Site in the Tasman Peninsula. The Tasman Peninsula, known for its stunning landscapes and historical significance, provided a picturesque backdrop for the program. Dave’s sessions were well-received, with attendees praising the practical advice and interactive format. His approach, blending expert knowledge with relatable anecdotes, resonated well with the audience, making the training both enjoyable and informative. Participants particularly appreciated the focus on personalised customer service and the importance of creating memorable experiences for visitors. Dave also emphasised the value of feedback and continuous improvement, encouraging businesses to adopt a proactive approach to service excellence. Beyond the training sessions, Dave took the opportunity to explore the region’s natural beauty and historical sites, further reinforcing the importance of promoting Tasmania’s unique offerings to visitors. His trip not only boosted local hospitality standards but also strengthened the community’s commitment to providing outstanding customer experiences.
Enquiries? Contact our GCE team Dave Noonan (program facilitator) E: dave@tha.asn.au Ph: 0437 099 315 Jack Milbourne (south) E: jack@tha.asn.au Ph: 0439 763 977 Darren Martello (north) E: darren@tha.asn.au Ph: 0428 020 179 Gena Cantwell (north west) E: gena@tha.asn.au Ph: 0417 125 092
31 Tasmanian Hospitality Review June/July Edition
Made with FlippingBook interactive PDF creator