Property
• Ensure, with the team, that the physical appearance of properties is of the highest standard. Walk your property on a daily basis, as a minimum and ensure issues are resolved swiftly and to a high standard. • Support the management of the Maintenance and Housekeeping services in your property ensuring they understand their obligations around Health & Safety. • Follow a routine inspection and audit processes across your property and resolve issues swiftly. • Ensure customer maintenance requests are being addressed in line with or ahead of agreed service levels. • Conduct a Management check of every room ahead of new arrivals. • Assist with summer turnaround ensuring it is conducted per the agreed process, in line with the property budget and to a standard that ensures clean, functional rooms are presented to every customer. • Support the successful lease-up of your property. • Deliver on a solid customer retention and recommendation performance in the property. • Help to assess the rebooking eligibility in the property on a routine basis, to ensure you and the team are clear on the potential retention you can achieve. • Process and manage any and all booking administration efficiently and with care and attention to detail, in particular ensuring the data of our customers is treated with the utmost respect at all times. • Develop a solid understanding of the local University picture, competitors and where your assets rank relative to the comp set. • Encourage input and ideas of the team to develop the leasing plan for your markets. • Develop strong, meaningful relationships with institutions in your cities; in particular, the Accommodation Office, International Office, Student Union and Welfare teams. Leasing
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