Identity Theft This type of fraud may occur after an imposter scam – or it may seem to come completely out of the blue. Identity theft involves a fraudster stealing personal information such as your name, credit card number, insurance information, social security number, and other important data. Thieves use this info to access your bank accounts, open credit cards and loans in your name, file false tax returns to collect your refund, etc. If any of the following events happen to you, your identity may have been stolen: • Unexpected withdrawals from your bank account • Bills that normally come in the mail suddenly stop • Debt collectors call about debt you don’t recognize • Medical care providers send you bills for treatments you didn’t receive One of the best ways to make sure your identity hasn’t been stolen is to check your credit report regularly. You can get a free credit report with no strings attached at www.annualcreditreport.com
If you suspect your identity has been stolen, be sure to visit www.IdentityTheft.gov for a list of steps to take based on your circumstances.
Credit and Debit Card Fraud Credit and debit card fraud is one of the most common types of fraud, but thankfully it’s also one of the easiest to spot. Be sure to check your transaction statement each month, or better yet: keep up to date on your transactions in real time with online banking. If you see an unfamiliar transaction, reach out to your financial institution as soon as possible (contact information for Hills Bank is listed below).
If you think you see fraud or other suspicious activity on your account, please reach out to our Customer Contact Center as soon as possible. We’re available seven days a week by calling 1-800-445-5725 (1-800-HILLSBK): • Customer Contact Center Hours: Monday through Friday, 7:00 a.m. to 5:00 p.m.; Saturday from 8:00 a.m. to 12:00 p.m. • After Hours Call Center: Monday through Friday, 5 p.m. to 11 p.m.; Saturday from 12 p.m. to 5 p.m.; Sunday from 9 a.m. to 5 p.m.
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1st Quarter 2021
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