Urban Choices Property
TENANT
Welcome to Urban Choices Property
We are committed to making the transition as smooth as possible and below are a few questions that you may like to know in regards to the change of management.
Who is Urban Choices Property? We are experienced property managers that professionally manage and attend to all matters in relation to your tenancy. Our property managers offer a professional service ensuring each property receives personalised attention and we are committed to providing excellence in customer service.
When will Urban Choices Property become my managing agent? Urban Choices Property will be taking over the management of your property from 1 April, 2016.
Who will be my property manager? We are pleased to confirm that your Property Manager, Catherine Pirritano will continue to manage your property as she will be joining the Urban Choices Property team.
How do I contact Urban Choices Property?
Contact us: Urban Choices Property
Level 4, 333 Queen Street
How do I contact my property manager?
Melbourne VIC 3000
Ph: 1300 UCHOICES (1300 824 642)
If you wish to see your property manager, please call our office on 1300 UCHOICES (1300 824 642) and we will make an appointment to ensure your property manager is available to see you. Will you be carrying out an initial property inspection? Under the Residential Tenancies Act we can only carry out a routine inspection every six months. This means that Urban Choices Property will perform the first routine inspection at your property six months after your last inspection. We will send out a letter to you providing advice on the date and time we will be inspecting the property. How do I report maintenance? Any maintenance works required to the property should be called through to the office during business hours. All maintenance should be reported to your property manager and called through on 1300 UCHOICES (1300 824 642). However, if the maintenance request is urgent and happens outside of business hours please contact 1300 UCHOICES (1300 824 642) where your call will be directed to our after hours maintenance service. How do I pay my rent? From 1 April 2016 you will need to ensure that your rental payments are paid to Urban Choices Property quoting your individual reference number to ensure that we can allocate your payment to your rent account correctly. The details are as follows:
Email – info@urbanchoicesproperty.org.au
Website – www.urbanchoicesproperty.org.au
We welcome you as a tenant of Urban Choices Property and assure you that your tenancy is important to us and our team is happy to address any concerns or questions that you may have.
Account Name - Urban Choices Property
BSB – 083 054
Account number – 89-811-3959
Your individual reference number.
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