Case Study - 2

celebrates wins—whether it’s a successful event or personal milestones like birthdays—building a positive and supportive team culture.

Sophia’s team has developed strong judgment as a result of her leadership. They feel confident in making quick decisions and using their discretion in various situations. During a recent high-profile corporate event, the audio system failed at the last minute. Without panicking, the AV coordinator quickly sourced a backup and communicated the issue to the client, minimizing disruption. The team’s ability to make sound, timely decisions in unpredictable situations is a testament to the balance of structure, trust, and support they receive. Discussion Questions: 1. Which tripod is being demonstrated? 2. How does trust in the team contribute to their overall coherence and ability to work together? 3. What lessons can other departments learn from Sophia’s leadership approach?

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