Clutter, Confusion, and Decision Fatigue I’ve heard that my career as an estate planning attorney will end as artificial intelligence (AI) improves, much the same as the web did away with travel agents. Proponents of AI feel that consumers flock to anything that’s faster, easier, and cheaper. Why AI Won’t Displace Wise Professionals
With that said, wisdom is hard to come by. In my mother’s case, we traveled to a renowned Houston cancer center to get the most up-to- date knowledge. Thank God for those professionals, as they served to extend my mother’s life for another 12 years. Many clients similarly understand that our estate, trust, and tax laws impose numerous traps for
Knowledge is vastly different post-internet. Prior to Google and similar search engines, professionals were the gatekeepers of knowledge. Today, one can look up nearly anything without having to attend medical, law, or trade school of any kind. In my experience, however, the explosion of available information hasn’t led to the extinction of the best professionals. When my mother developed acute myeloid leukemia, I immediately went to WebMD and other sites to learn about the disease and available treatments. After several hours of searching and reading, I felt more alone and confused than ever about what we should do. It was only after visiting the wise and extremely knowledgeable physicians at the MD Anderson Cancer Center in Houston that we understood what treatments, chemotherapies, and bone marrow transplant options my mother would need to try. As good as the internet may be in breaking through knowledge gatekeepers, it also causes information overload, mental clutter, confusion, and decision fatigue. Patients, clients, and customers will always value the counsel of a wise professional over that of mechanical, artificial “intelligence.” Wisdom is more valuable than knowledge.
the unwary, and they need expert assistance. But it’s difficult for consumers to know where to place their trust. That’s why I like to remind everyone that my law partner Michael Hill and I are board- certified in wills, trusts, and estates, joining only 290 other such attorneys within the entire state of Florida. Will AI replace many professionals? I don’t believe it will displace true specialists. There will always be a need for exceptional knowledge and keen wisdom to bestow the same comfort that MD Anderson provided my mother several years ago.
–Craig Hersch
Want more? Read Craig’s unedited blog post at FloridaEstatePlanning.com/learning- hub/blogs.
Creamy Baked Pumpkin Risotto
TAKE A BREAK!
INGREDIENTS
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5 cups of low-sodium chicken or vegetable broth
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Pepper, to taste 1/2 cup fresh basil, chopped
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2 cups Arborio rice
2 cups of pumpkin, diced 1 1/2 cups canned pumpkin purée 1/2 yellow onion, minced
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1/4 cup grated Parmesan cheese 2 tbsp mascarpone cheese
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2 tbsp olive oil
Salt, to taste
DIRECTIONS 1. Heat the oven to 400 F and arrange a rack in the middle. 2. In a 3-quart baking dish, combine broth, rice, diced and puréed pumpkin, and onion. 3. Season with salt and pepper, then stir until evenly combined. 4. Cover tightly with aluminum foil and bake until water has been absorbed and rice granules are puffed. 5. Remove from the oven and stir in basil, grated Parmesan cheese, mascarpone cheese, and olive oil.
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