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RELATIONSHIPS ARE WHAT MATTER Referrals and Unintended Consequences
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Have you ever been given a bad referral?
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At the Dellutri Law Group, we’ve built our business on receiving referrals from past clients, other professionals, and even judges. We also pass many referrals each month to our trusted referral partners. So, we know how to take care of our referrals and our referral partners. Unfortunately, I just heard from another lawyer who told me about a client I referred to him very recently for a family law matter. He wasn’t upset about the referral. He was actually very happy we sent this client to him. He appreciates and values our referral relationship, as it has been very productive and fruitful for both of us over many years.
A referral is the greatest gift we can receive from a client or fellow business! Last month we had ... • 42 referrals from friends, family, or previous clients • 22 returning clients for new matters • 19 referrals from other attorneys • 5 referrals from doctors and other professionals • We also send out referrals to our trusted referral partners! A Huge Thank-You to Our Referral Partners!
As a matter of fact, it was a very good referral, right in his sweet spot. The client is happy with the services. So, what’s the problem?
Unfortunately, the client’s mother is stepping in and making things difficult for the attorney-client relationship.
I don’t know how I could’ve predicted this, or how I could’ve even warned the attorney that there was a “monster mom” on the other side. She was never in the equation when the call came to our office. She was never in the equation when I spoke to the potential client. She was never in the equation when I made the referral to the other attorney.
But she sure is in the equation now.
What’s the Good News ?
So, what can we learn from this? When you give a referral to a trusted referral partner, you should know that they will be treated wonderfully. That should not even be a question. But, when that person reaches out to you and says, “Carmen, I’ve got a problem,” you should be able to offer any assistance you can to make the referral relationship better because the relationship with your referral partner is much more valuable than a bad referral. Keep this in mind when you send a referral. Always let the person receiving your referral know that your relationship with them is much more valuable thane the case being referred.
“Give thanks to the Lord, for he is good. His love endures forever.” PSALM 136:1
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