Quality.
We will foster a culture of excellence that elevates the patient experience, enhances health outcomes, and maximizes operational efficiency.
Strategy 1: Advance overall patient satisfaction by continuously improving service quality and patient experience.
Measure: Patient Satisfaction Survey, Time Studies
BY WHEN?
ACTION STEPS
RESPONSIBILITY
2025 2026 2027 B=Begin C=Complete
Dr. Rahn, Denise Cone, Mandy Adams
1a Assess , identify opportunities, and implement workflow efficiencies to decrease wait times and enhance experience.
B
1b Improve appointment availability. Train staff to offer an alternative provider when a patient’s preferred provider is unavailable. This ensures patients receive timely care and supports continuity of care.
Dr. Rahn, Denise Cone, Mandy Adams
BC
1c Implement a new survey tool to gather real-time patient feedback. Discuss survey results regularly with the management team. Surveys can be conducted using iPads at the front office during check-in or check-out.
Dr. Barnes, Dr. Rahn, Denise Cone, Derainey Hudson
B
1d Enhance patient communication by improving response times for returning calls and addressing inquiries promptly.
Denise Cone, DeAnn Cook
B
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