Quality.
We will foster a culture of excellence that elevates the patient experience, enhances health outcomes, and maximizes operational efficiency.
Strategy 3: Equip staff with performance improvement tools and methods to enhance operational efficiency, implement best practices, and improve service quality.
Measure: Azara reports
RESPONSIBILITY
2025 2026 2027
ACTION STEPS
B=Begin C=Complete
3a Monitor the use of Azara to ensure consistent performance tracking and data analysis.
Dr Rahn, Denise Cone, Mandy Adams B
3b Use questionnaires and tools to identify and review gaps in care following patient visits.
Dr. Rahn, DeAnn Cook
B
3c Provide ongoing training and professional development for clinical staff to enhance skills and performance.
Denise Cone
B
3d Incorporate Azara, PVP, and questionnaire training into the staff orientation process to ensure familiarity with performance improvement tools.
Dr. Rahn, DeAnn Cook
B
Strategy 4: Expand resources available to patients to empower patients to take an active role in managing their health.
Measure: Improve health outcomes.
BY WHEN?
RESPONSIBILITY
2025 2026 2027
ACTION STEPS
B=Begin C=Complete
4a Increase patient portal usage through education and outreach. Assess feasibility of portal functionality and evaluate the benefits of a premium version for enhanced features.
Mandy, Randal, Morgan, Dr. Barnes, Denise Cone
B
4b Expand the availability of patient point monitors to ensure access in more patient rooms, based on identified needs and priorities.
Randal, Morgan
B
4c Update and enhance the website to include educational resources and helpful links for patients.
Morgan, Dr. Rahn, Denise Cone
B
4d Implement kiosks, iPads, or other patient self-updating tools integrated with the Aprima Enhanced Patient Portal. (See Quality)
Dr. Rahn/Denise Cone/Mandy Adams B
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