• Working within Health & Safety at Work Act, always taking reasonable care for H&S both for themselves and others. 6. Other • As part of your wider role within QAH, you will also • Abide by General Data Protection Regulations, IT, Health and Safety and financial policies, and other legislation always, dealing with sensitive and confidential information in a professional manner. • Keep abreast with development in office procedures and to contribute to their implementation. • Support with recruitment, induction, and training of new staff where applicable • Attend 1:1s, team meetings and annual personal development reviews to ensure that your performance is discussed, and development maintained. • Work flexibly, evening, weekend and on- call duties essential especially around residents move in / out dates, inductions and other events as required. • Actively support equality and diversity. • Be courteous to colleagues / residents / parents and visitors and to provide a welcoming environment for all visitors and residents. • Comply with any reasonable request from the General Manager/Principal to undertake work not specified in this job description.
Manager and Principal. • Promoting the safeguarding, physical and emotional wellbeing of all residents dealing with any issues promptly and offering continued support, as and when required • Hold regular meeting and floor meetings with residents to convey important messages and to promote wellbeing initiatives and carry out room inspections. • Manage and maintain all necessary welfare documentation, updating the teams where necessary. • Managing the process for residents requesting early release from their accommodation licence agreement. • Ensuring that residents are adhering the terms and conditions of the Licence Agreement. 3. Resident Enquiries and communication • Handling and responding to inquiries from residents and visitors to QAH in person, on- line, by telephone and social media. • Have an active understanding of digital / social media communication platforms to engage with our target audience and provide accurate and relevant information. • Have an excellent knowledge of services available to residents including the university they are attending and the local community and how to access them. • Preparing and issuing of keys to residents • Maintain accurate and up to date records, including resident notice boards. • Ensure circulation of all relevant notices, letter, and information to students. • Ensure all literature and accommodation licence are up to date and accurate.
• Assist with all accommodation applications and room allocations. • To represent Queen Alexandra’s House at Open Days and Housing events. • Review and suggest content to marketing, for use on our website to ensure that residents are provided with full and accurate accommodation information in a clear and engaging format. • Keep track of agreed actions and follow-up where necessary • Oversee the Residence inventory and assist with the ordering of replacement items and preparing rooms and residential sites for new student arrivals which might include making up beds, cleaning rooms and bathrooms. 4.Main Responsibilities & Administration • To act as a PA to the General Manager and Principal and undertake any data entry / retrieval as necessary. • To make and receive phone calls and receive and answer emails in a professional and polite manner from residents, parents, prospective residents and parents, internal and external partners and the general public within an appropriate time scale. • Ensuring the House diary is kept up to date with all activities and lists everything which needs a further action. • Provision of relief for reception during staff breaks, leave and rostered on-call duties. • Assist in maintaining full occupancy throughout the year. • Supervision of reception team members, including inhouse training and day to day management. • To create reports and feedback on resident
life and welfare to the House Committee and General Manager/Principal • In conjunction with the General Manager and Principal, ensure that risk assessments and fire risk assessments are reviewed and updated regularly. • Manage meeting arrangements and inform relevant staff members. • Log all maintenance issues and always communicate to Maintenance Manager of these. • Support the General Manager/Principal in any duties required. 5. Health and Safety • Maintaining the safety and security of the residence buildings by reviewing CCTV, making regular patrols, ensuring doors and windows are locked and visitors are signed in and out. • Working with day, weekend, and evening receptionists on maintaining student safety. • Complete regular checks to ensure rooms are comfortable, and residents are satisfied with their living arrangements. • Dealing with any H&S issues while on duty • Understanding and following all company policies and procedures e.g Health and Safety, Operational Procedures, Risk Assessments and Method Statements. • Comply with Fire Safety Procedures and be competent in Fire Evacuation and a role model for residents, visitors and contractors. • Complying with First Aid procedures • Responding to inquiries and emergencies during scheduled and on call duties.
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