PERSON SPECIFICATION
Criteria
Essential Desirable
Good and accurate numeracy skills including the ability to work confidently with the Internet, IT, databases and Excel spread sheets. Excellent interpersonal, verbal and written communication skills. Ability to present information clearly and concisely. Excellent interpersonal, verbal and written communication skills. Ability to present information clearly and concisely. Good organisational skills, the ability to be flexible and work unsupervised and to plan and prioritise workload to meet deadlines.
X
Qualifications Full, clean driving license
X
X
Educated to ‘A’ Level or equivalent
X
Educated to degree level
X
X
Experience/Knowledge Knowledge of student housing issues. Understanding of Housing related Health and Safety issues and standards. Security and safety conscious Previous experience of working in a busy customer focused or service environment. Using a range of information technology within work context. Experience of customer care and understanding of confidentiality and discretion. Sound knowledge of pastoral care. Patient and able to gain residents trust and sensitive to their needs Be able to manage difficult situations calmly and effectively Previous reception experience. Willingness to work unsociable hours Skills To operate in a multi social / cultural environment and be sensitive to possible cultural differences. Ability to complete property / room inspections and work alone as required.
X
X
X
X
X
X
X
Proven Fire Safety.
X
Proven First Aid Skills, and the ability to deal with potentially wide variety of medical and student related issues / emergencies skills. Able to work autonomously and as part of a team. Respond quickly and calmly in an emergency.
X
X
X
X
X
X
X
X
Attributes Team player and good negotiator.
X X X X
X
Positive and Enthusiastic. Ability to use initiative. Close attention to detail.
X
Desire to deliver and achieve excellent standards of work and service. Necessity to be flexible within the staff rota, a willingness to pitch in when required Trustworthy, honest and discreet and with a friendly manner
X
X
X
X
X
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