04:05 INTERVIEW
GPA: What are some of the most challenging aspects of doing global payroll? Sharon Tayfield: I think number one is achieving consistency of services across jurisdictions, followed closely by adjusting to legislative changes. If there was consistency in payroll services for every single country around the world, I think that would make life very easy. I’m putting legislation second because there are some countries that are very good at proactively advising of changes in legislation, but there are some countries that are not so proactive. Sometimes you only find that legislation has changed after the fact, and that’s very difficult to implement within global payroll. But the two challenges are linked. If you have service providers that are not consistent in how they provide their services, say, and there is a legislative change where it is not being proactively communicated, it’s really difficult to get it all in place to make sure you can show how it impacts the employee, because sometimes the changes in legislation can have a dramatic effect on the take-home salary of an employee.
Ultimately, while my role is to ensure that our clients remain compliant in every single country, I think the most important thing above anything is to ensure that their staff are paid on time.
professional view on what to look for when you’re going to outsource your payroll. There are some organizations where outsourcing is the worst possible solution. I help them by shining a light and giving them some signposts and some guidance of what to look for and where to go to in terms of their payroll journey. Ultimately, while my role is to ensure that our clients remain compliant in every single country, I think the most important thing above anything is to ensure that their staff are paid on time. Because, at the end of the day, the staff or their employees are their most valuable asset, and everybody needs to take care of their most valuable asset.
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GLOBAL PAYROLL MAGAZINE ISSUE 20
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