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Clients were satisfied. Problems were dealt with before they became someone else’s problem. That reliability had earned her the role and kept her there. Fifteen years in operations is a long time, but the business trusted her. And Virginia trusted herself to carry it. The way she did that was simple. She worked hard. Early starts and late finishes were normal, even somewhat expected. Virginia always stayed back when needed, filled in when someone was sick, checked schedules after dinner, logged back in when the kids went to bed, and replied to emails she didn’t really need to, just because it made the next day easier.
None of it felt extreme; it just felt like the responsible thing to do. At home, Virginia had a strong family unit with a supportive partner, three great kids, a manageable but constant mortgage, and living and school expenses that crept up quietly, just like every other family. Her eldest daughter had just got her licence and was already talking about her first car. In their family, buying the first car mattered. It was something they promised for each child. Virginia wanted to keep that promise. A promotion would help. The extra money would make things easier. The bonuses already helped. They were tied to delivery targets, turnaround times, and client satisfaction. When projects landed on time and production targets were met, the business rewarded that performance. Virginia delivered. The bonuses followed. What no one really asked
The company did exactly what most people imagine when they hear “printing,” and a few things they do not. Branded merchandise. Training manuals. Event signage. Conference banners. Catalogues that needed reprinting because someone found a typo after approval. Urgent runs for product launches, etc. Nothing life or death. Everything time-sensitive. Virginia was not a standout in the way people usually mean it. She was not charismatic. She did not give rousing speeches or talk about vision. What she did do was make sure the work got done. Orders were delivered. Schedules held.
What she did do was make sure the work got done. Orders were delivered. Schedules held. Clients were satisfied. Problems were dealt with before they became someone else’s problem.
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GLOBAL PAYROLL MAGAZINE ISSUE 20
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