Cimas Engage Newsletter: Nov 2019

November 2019 ngage

Conversation with Trevor

Upcoming Regulatory Bill

iGO Class Schedule

iGO Movember Half Marathon

iGO free for all

Cimas Restructures Medical Aid Packages

CCAZ acknowledges Cimas Clinics

Always\Incase Cover

Published by: Cimas Medical Aid Society

From the Editor’s Desk Welcome to the inaugural issue of a new and revamped Cimas Engage, which is intended to keep you updated on issues and events around your medical aid society. We hope you enjoy the read! appreciate that gift as we share some health and wellness tips. Our wellness programme, iGo, continues to grow from strength to strength and in this issue, we introduce to you the iGo Hub, which will offer a range of wellness-related services.

In this issue we update you on some of the challenges the Society is facing in the wake of the current economic crisis. Issues pertaining to your health and wellness are addressed, while at the same time we talk about some of the regulatory hot topics affecting the Society’s ability to provide you with certain services.

We celebrate the launch of iGo for all and the launch of our first ever iGo Movember Half Marathon and Men’s Fitness Challenge which was aimed at creating awareness of men’s health issues, particularly prostate cancer.

We celebrate our clinics receiving recognition at the Customer Service Excellence Awards last month, as they were judged first runner-up for the Health Services Award.

It is not all doom and gloom, as we have much to celebrate. Life itself is a gift more valuable than any and we take time to

Our aim is to continuously improve our service to our members. We hope that through this newsletter we will be able to keep you engaged and informed!

Rufaro Masunda Chief Marketing Officer

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Cimas Chief Executive Vulindlela Ndlovu highlighted some of the challenges faced by the health sector and medical aid societies when he was interviewed recently by Trevor Ncube on the platform In Conversation with Trevor. Brain drain serious problem for health sector - Cimas CEO

He said Zimbabwe and other African countries needed to invest more in the health sector, if they are to reverse the brain drain that has resulted in this shortage of doctors and specialists.

Many Zimbabweans were going to other countries such as South Africa and India for medical treatment because certain services such as cardio procedures, some cancer treatments, kidney transplants and liver transplant are unavailable in Zimbabwe He suggested investing in the health sector to re-equip industries for manufacturing medicinal drugs. He pointed out that 30 to 40 years ago there was some serious drug manufacturing taking place in the country. Another challenge Mr Ndlovu said was access to healthcare services, due to the significant shortfalls medical aid society members faced between what service providers charged and what medical aid societies could pay. This arose from the fact that the cost of services had gone up with the depreciation of the currency but contributions to medical aid societies had not gone up proportionately. For example, he said, in recent months the cost of medical contributions has gone up at least three times while the cost of services had gone up about 10 times. One of the issues that Mr Ndlovu sought to set straight was the venturing into service provision by Cimas. He said the reason Cimas initially decided to venture into service provision was for the benefit of its members, who during the inflationary period found themselves with nowhere to access primary healthcare services.

One of the greatest challenges, he said, was the brain drain that Zimbabwe and other African countries are facing. It is a crisis, he said, that needs to be addressed urgently.

He said in Zimbabwe the doctor to patient ratio was 0,16 doctors per 1,000 patients and 0.03 specialist doctors per 1,000 patients. This is against a World Health Organisation benchmark of one doctor to 1,000 patients. In countries such as Germany, Netherlands and the United States of America there were between two and four doctors per 1,000 patients.

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Mr Ndlovu also spoke on the provision of such services in the light of the proposed Medical Aid Societies Bill, which is expected, from references to it in the President’s recent opening of Parliament speech, to seek to stop medical aid societies from providing healthcare services. Were this to happen,, he said, this would create a monopoly by leaving service provision as the preserve of health practitioners. He said people should have a choice of where to go for health services. Cimas clinics, should compete in the market so patients and members could choose where to go. “Our view is that as long as you are not penalising people for going to a particular service provider over your own then I do not see where the conflict really comes from,” he said, responding to the suggestion that there was a conflict of interest in medical aid societies running their own health facilities.

He said service provision by Cimas began with the purchase of Medical Laboratories in 1985 at the request of the industry, when the pathologists who owned them were emigrating and there was no one left with the capacity to take over the laboratory. To date Cimas has eight laboratories countrywide. The first primary healthcare clinic was opened at a time when hyperinflation had started and there was no agreement between the medical aid industry and the health service providers on the medical tariffs.

As inflation went up, we found out that our members had no places where they could access services, particularly on the lower side of the scale and hence our new clinics were born. “We have 12 clinics now countrywide and they have in-house dispensaries, which by the way came in handy during the crisis that I highlighted earlier on when things started getting out of control and medicines were not that available and our members were able to access those medicines in the pharmacies and are still doing that”

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Medical Aid Societies Bill could threaten Cimas’ service provision

service, due to a scarcity of resources. The Harare Haemodialysis Centre was opened at a time when there was no private dialysis service and public sector dialysis machines were out of service.

Cimas, along with other medical aid societies, has welcomed the proposed establishment of a Medical Aid Societies Regulatory Authority, which could, given the right composition and a fair approach, benefit medical aid societies and their members. However, not only does the proposed composition of the Regulatory Authority exclude any participation by medical aid societies, while having several healthcare service providers on it, but it could result in medical aid societies being prevented from providing healthcare services. The President, in his speech at the opening of the current session of Parliament, stated that the Bill to be tabled in Parliament seeks to ensure that medical aid societies operate as healthcare insurers only rather than doubling up as healthcare providers. This is as a result of the lobbying efforts by some healthcare providers for medical aid societies to be barred from providing healthcare services, which they see as unfair competition and a case of conflict of interest. Medical aid societies have generally entered into service provision in order to ensure their members have access to affordable quality https://www.booking.com/ healthcare at times when quality healthcare has either become unavailable or unaffordable.

The right to health is enshrined in Section 76 of the Constitution. It is in trying to ensure that members enjoy this constitutional right that Cimas entered into healthcare service provision. Were medical aid societies to be barred from providing healthcare services, this would seriously disadvantage members and might undermine their right to health services. It would mean that Cimas would no longer be able to offer you affordable quality healthcare services covered by your medical aid card. You would have no option but to go to more expensive service providers, with the result that you would probably be faced with substantial shortfalls. You would no longer be able to obtain your medication from Cimas pharmacies. You are encouraged to speak out in making known the benefits of the healthcare services Cimas provides and in opposing the inclusion in the proposed Bill of any ban on medical aid societies providing healthcare services. If you have any contacts or influence among Members of Parliament or policymakers within the Ministry of Health and Child Care, it would be useful if you could explain to them the valuable service that medical aid societies are providing and urge them to oppose any restriction on them that the proposed Bill might seek to impose.

The first Cimas primary healthcare clinics, for instance, were opened at a time when public sector clinics were unable to offer a quality

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SCHEDULE CLASS

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Monday Classes

Class Type Time

Venue

Town

Aerial Boxing

6.00 – 7.00pm Royal Gym

Harare

City Bowling Club (CBD),Cnr H. Chitepo and Park Lane

Strong by Zumba

5.30 – 6.30pm

Harare

Aquatic Complex Centre

Step Class

6.00 – 7.00pm

Chitungwiza

Body Focus Gym 10 Floor, Meikles

Zumba Class

5.30 – 6.30pm

Mutare

Masvingo Sports Club 1059 Bradburn Street

Zumba Class

5.00 – 6.00pm

Masvingo

Warehouse (12 Chatham road. off fife street Ext)

Bootcamp

5.30 – 6.30pm

Bulawayo

Dominican Convent Veritas Sports Centre, Strathaven

HIIT/Tae Bo

5.30 – 6.30pm

Harare

Energy 24 Fitness Centre, ZV Hotel, Nyamhunga

Aerobics

6.00 – 7.00pm

Kariba

5.00 – 9.00am (30 minute intervals)

Bootcamp Circuit

Rugby Field Harare Sports Club

Harare

Chaplin School Gymnasium (Sunrise)

Zumba

5.00 – 6.00pm

Gweru

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Tuesday Classes

Class Type Time

Venue

Town

Shredded EnerGYM, Shop No 9. 3 Cecil Road, Greendale

Fit Pump Class

5.30 – 6.30pm

Harare

Dominican Convent Veritas Sports Centre, Strathaven

YOGA

5.30 – 6.30pm

Harare

Kentucky Hotel (Hatfield)

HI-Low

6.00 – 7.30pm

Harare

5.00 – 9.00am (30minute intervals)

Bootcamp Circuit

Rugby Field Harare Sports Club

Harare

Kwekwe Sports Club 19 Jason Moyo Avenue

Kwekwe

Tae Bo

5.30 – 6.30pm

Aerobics

5.00 – 6.00pm Cabs Building

Gweru

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Wednesday Classes

Class Type Time

Venue

Town

Dominican Convent Veritas Sports Centre, Strathaven

Bootcamp

5.30 – 6.30pm

Harare

Hillside Dams Conservancy (off Bunff road, Hillside)

Bootcamp

5.30 – 6.30pm

Bulawayo

Masvingo Sports Club 1059 Bradburn Street

CrossFit

5.00 – 6.00pm

Masvingo

5.00 – 9.00am (30minute intervals)

Bootcamp Circuit

Rugby Field Harare Sports Club

Harare

Energy 24 Fitness Centre, ZV Hotel, Nyamhunga

Step Class

6.00 – 7.00pm

Kariba

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Thursday Classes

Class Type Time

Venue

Town

Royal Gym, 53 Southey Road, Hillside

Party Step Class

6.00 – 7.00pm

Harare

City Bowling Club (CBD),Cnr H. Chitepo and Park Lane

Zumba Dance Fitness

5.30 – 6.30pm

Harare

Aquatic Complex Centre

Dance Aerobics

6.00 – 7.00pm

Chitungwiza

Cross Fit (X-Fit Class)

Body Focus Gym 1st Floor Mielkles

Mutare

5.30 – 6.30pm

Dominican Convent Veritas Sports Center, Strathaven

Zumba Class

5.30 – 6.30pm

Harare

Shredded EnerGYM Shop No 9, 3 Cecil Road Greendale

Harare

HIIT

5.30 – 6.30pm

5.00 – 9.00am (30minute intervals)

Bootcamp Circuit

Rugby Field Harare Sports Club

Harare

8.00 –=9.00am 1.00 – 2.00pm 5.30 – 6.30pm

Still Haven 28 Lawley Rd Suburbs

Yoga

Bulawayo

Kwekwe Sports Club 19 Jason Moyo Avenue

Step Aerobics

5.30 – 6.30pm

Kwekwe

Aerobics & Zumba

Chaplin School Gymnasium (Sunrise)

5.00 – 6.00pm

Gweru

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Friday Classes

Class Type Time

Venue

Town

Cross Fit (X-Fit class)

Kentucky Hotel (Hatfield)

6.00 – 7.30pm

Harare

5.00 – 9.00am (30minute intervals)

Bootcamp Circuit

Rugby Field, Harare Sports Club

Harare

Cabs Building

Gweru

Zumba

5.00 – 6.00pm

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Saturday Classes

(During School Term)

Class Type Time

Venue Town

8.00 – 9.00am (14 years to 18 years) 9.00 – 10.00am (8 years to 13 years) 10.00 – 10.30am (3 years to 7 years, open to parents too!)

National Ballet, Belgravia

Kids Dance Classes

Harare

“If we are not yet in your area, watch out for more sessions coming soon”

BRING YOUR CIMAS MEDICAL AID CARD FOR ADMISSION!

For further inquiries please contact the iGO Team on igo @ cimas.co.zw or call us on (0242) 777 300-15, ( + 263) 772 403 879, Cimas Connect number 08677 400 500

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Hosts Inaugural Movember Half Marathon As part of its contribution to increasing awareness of men’s health issues, Cimas iGo, in partnership with Eve’s Fitness Studios, held a half-marathon at ZB Sports Club in Harare on 16 November dubbed the Movember Half-Marathon and Men’s Fitness Challenge.

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The first of its kind in Zimbabwe, the Movember Half-Marathon focused particularly on prostate cancer awareness. There was an overwhelming response to the challenge, with men, women and children taking part in the 21.2km run. There were also options for 10km and 5km runs. The half-marathon finished off with a fitness obstacle challenge for men only. Teams of six men each competed in a fun obstacle challenge suitable for all fitness levels. How about some of our male members growing a moustache or beard this month in solidarity with men suffering from prostate and other forms of cancer and the campaign to create greater awareness of men’s health issues? When you are asked why you are growing a moustache or a beard, you can tell your friends or colleagues about Movember and the need for men to be more aware of health issues that may affect them and seek testing and treatment for them. As part of its contribution to increasing awareness of men’s health issues, Cimas iGo, in partnership with Eve’s Fitness Studios, held a half-marathon at ZB Sports Club in Harare on 16 November dubbed the Movember Half-Marathon and Men’s Fitness Challenge. The first of its kind in Zimbabwe, the Movember Half-Marathon focused particularly on prostate cancer awareness. There was an overwhelming response to the challenge, with men, women and children taking part in the 21.2km run. There were also options for 10km and 5km runs.

for men only. Teams of six men each competed in a fun obstacle challenge suitable for all fitness levels.

How about some of our male members growing a moustache or beard this month in solidarity with men suffering from prostate and other forms of cancer and the campaign to create greater

awareness of men’s health issues?

When you are asked why you are growing a moustache or a beard, you can tell your friends or colleagues about Movember and the need for men to be more aware of health issues that may affect them and seek testing and treatment for them.

The half-marathon finished off with a fitness obstacle challenge

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Healthguard Global Travel Cover

GTC members now have 24 hour service for emergencies Cimas has partnered with Medical Services Organisation (MSO) to provide Healthguard Global Travel Cover members with a 24 hour service in case of emergencies.

MSO provides assistance services and acts as an intermediary between insurance companies and healthcare service providers.

It has a 24 hour dedicated helpline that you could call in an emergency.

For each member who calls in, it assigns a case manager to ensure that the member is attended to. It also finds the closest medical service provider who will serve the GTC member as quickly as possible.

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The Contact Centre Association of Zimbabwe has recognised the high standard of service at our clinics by naming Cimas Clinics First Runner-Up for the Health Services Award at its Customer Service Excellence Awards at Rainbow Towers on 31 October. The Customer Service Excellence Awards are held annually to recognise, promote and reward excellence, professionalism and outstanding achievement in all sectors.

CCAZ acknowledges excellent service at

They are also meant to promote and nurture a culture of excellence in Zimbabwean corporates, as well as motivate organisations to continuously improve service provision.

Cimas has primary healthcare clinics in most of the country’s major towns and cities. In Harare there are clinics at Rowland Square, on Chinhoyi Street, at High Glen Shopping Centre in Budiriro, at Lafarge in Mabvuku and on Simon Vengai Muzenda Street (formerly Fourth Street). The Simon Vengai Muzenda Street Clinic is open 24 hours a day throughout the year.

Outside Harare there are clinics in Mutare, Gweru, Bulawayo, Kwekwe and Chitungwiza.

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Our health and wellness plan, iGo, is now open to all our members, regardless of the medical aid package they are on. This means that if you did not formerly enjoy the wide range of iGo benefits, you can do so now. Among the benefits you could take advantage of there are discounts from several selected value partners. These includes discounts on gym membership at selected gyms, healthy meals at selected restaurants and massages, manicures, facials and detox juices at a chain of health spas.

You now also have access to wellness coaches, a dietician, fitness coach and free fitness sessions.

Your health is our primary concern. Our aim is to help you live long and live well.

like our Facebook page for latest news of iGo activities near you

fb.com/cimasiGO

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Restructures Medical Aid Packages

With effect from 1 February 2020 Cimas will be offering United States dollar Healthguard International packages, revamping its top three packages and doing away with the Primary, General and Classic Private Hospital packages. Contributions for all packages will go up from the same date. Members who need or wish to move to another package are asked to notify Cimas in writing before 16th December of the package they wish to migrate to. The changes have been necessitated by the Society’s wish to ensure members have better access to health facilities in the light of the country’s macro-economic environment and the increase in the cost of healthcare services. From February there will be three Healthguard International packages, three Comprehensive packages and three Standard packages. The Healthguard packages, namely Healthguard Deluxe, Healthguard Essential and Healthguard Classic, will be offered by Cimas on behalf of

Healthguard International, a Cimas subsidiary domiciled in Mauritius. Contributions for these packages will be denominated in United States dollars. Claims will be settled in the same currency up to the applicable tariffs, benefits and annual global limits. The Comprehensive packages will be Prime, Medexec and Private Hospital Plus. These packages have been revamped for full pricing to provide comprehensive cover and eliminate challenges in accessing services. Contributions for these packages will track medical inflation and fund performance monthly.

The Standard packages are Basicare, iCare and Private Hospital. Co-payments can be expected with these packages at most health facilities.

For more information please E-mail connect@cimas.co.zw , WhatsApp 0772 161 829, Skype Cimas Connect or Facebook www.facebook. com/CimasMedicalAid/.

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Dial 922 For Rescue

Cimas Rescue now has an emergency number. You can call an ambulance in a medical emergency by dialling 922 from your Econet number at any time of the day or night. After confirming the nature of the medical emergency and your location, Cimas Rescue will immediately despatch an ambulance to come to your assistance,. Although at present the emergency number is only available on Econet, Cimas Rescue hopes that soon it will be available on all networks. In a medical emergency time is of the essence. That is why Cimas Rescue has established its own emergency call centre that is open 24 hours a day, seven days a week.

You can now have your prescription medicine delivered to you by Express Medic for a fee of ZDL60 , courtesy of Cimas Rescue. If you have a repeat prescription, Express Medic will remind you when your medicine is about to run out and deliver your next month’s supply. Express Medic delivers countrywide. All you have to do is send your prescription to flightmedical @ cimas.co.zw or Whatsapp 0714612027 , confirm your delivery address and pay any prescription fees that may apply. The medicines will be delivered within two working days. Have your medication delivered to you

Please note that the 922 number is for medical emergencies only.

If you do not have an Econet line, you can contact Cimas Rescue on its hotline 24-2700070.

If you want to call about an issue that is not a medical emergency, you can phone on 24-2700085/6 or, from an Econet line, on tollfree number 08080300.

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Healthy Bites Watermelon Sorbet

Cool as Watermelon Not only are watermelons 92 percent water, they are also full of magnesium, potassium and are very high in vitamin C, which is good for you. This super vegetable is also popularly used as a fruit, as it can be added as a naturally sweet component to desserts and salads. Whether fruit you consider it a fruit or vegetable, try out this quick and easy sorbet recipe today!

Ingredients • 6 cups watermelon, cubed • 1/2 lemon, juiced • 1/2 tablespoon honey

Instructions 1. Place watermelon in a blender or food processor and puree until smooth. 2. Add the lemon juice and honey and blend until well combined. 3. Pour mixture into loaf pan or container and transfer to the fridge for 2-4 hours until solid. 4. Scoop into bowls to serve and garnish with extra watermelon as desired. 5. Enjoy!

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Gifts \ of Hope

Remembering the blessing of giving

It’s festive season and we are all gearing up for Christmas and doing our Christmas shopping. There are some less fortunate than us who have nothing. Challenge yourself to remember the less fortunate today and give something to at least one person. The most precious gift is the gift of giving, so make a difference in someone’s life this festive season.

Cimas wishes you a Merry Christmas and a prosperous New Year!

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First Class Cover Whether I am in Zimbabwe or outside her borders, I am confident that my health and medical needs are well guarded. With Cimas Healthguard medical aid, I am motivated to always put my best foot forward. I have my wellness pillars well- grounded in the best medical access offered.

Cimas Engage Authorised agent

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Milton Park 13 Rowland Square Milton Park, Harare Tel: 0242-797166 | 790183 | 790307 Cimas Healthcare Dental Rowland Square 13 Rowland Square Milton Park, Harare Tel: 0242-797166 | 790183 | 790307

Bulawayo 31 Jason Moyo Bulawayo Tel: 092 886239

Harare City East

111 Kwame Nkrumah Ave Cnr 4th Street, Harare Tel: 0242-705800 | 705799 705840 | 703513

Harare City West 175 Chinhoyi Street Harare Tel: 0242 – 771970 | 771977

Kwekwe No. 12A/B 2nd Street Kwekwe Cell: 055-225800-2

Makoni 16097 Unit G, Seke Chitungwiza Tel: 0270-31560 | 0270-31691

Highglen Shop 4 &5 Highglen Shopping Complex Highglen, Harare Tel: 0242-691813-5

Mutare 16- 8th Street Mutare Tel: 020 60828 | 69195

Manresa No. 1-2 Manresa Estate, Acturus Road Harare Tel: 0772146057-76 | 0242-459528

Gweru 1 -6th Street Gweru Tel: 054 229841-5

Masvingo No. 19 Hofmeyer Road Masvingo Tel: 039 – 2264800-2

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