7 Steps To Building (CONT’D FROM PAGE 1)
3. How did it turn out that way? 4. What will we do differently next time?
a Control-Based Approach as we’re discussing Tuesday’s incident?” The more you label it, the more you’ll be aware of it, and the less you’ll be stuck in it. When ready, propose the alternative – the Learning-Based Approach. How? Af- ter the next incident or unwanted error, don’t start by ask- ing, “What went wrong this time?” Instead, start by asking, “How do you all get this job get done right 99 percent of the time?” 2) Create Psychological Safety : It’s easy to destroy and challenging to create. Yet research from Dr. Amy Edmon- son at Harvard and Google’s Project Aristotle reveal that Psychological Safety is key to successful, safe, engaged, and reliable teams. After an error, instead of saying, ”Joe failed to do [X]...” ask, “What DID Joe do, and why did it make sense for him (at the time) to do that?” 3) Lead After Action Reviews (AARS ): For over 30 years, these psychologically safe, semi-structured, post-job team debriefs have been used by an increasing number of high-hazard industries worldwide. After your next suc- cessful, complex project, instead of asking, ”What could we have done better?”, ask these four questions initially developed to accelerate learning in the US Army:
4) Transform Investigations : Traditional investigations often “Name, shame, blame & retrain.” The result? Fear, silence and box-checking on Corrective Actions. The al- ternative? Instead of asking, “What was the error, and who
made it?” ask, “How did our processes set that person up to make that error? And how can we improve our process- es to set our people up for reliability and success instead?” 5) Apply Defenses : Peer Checks. Three-Step Communi- cation. Checklists. These and other simple, yet powerful
1. What did we set out to do? 2. What did we actually do?
CONTINUED ON PAGE 28
It's Time
Let's Print Our Story Garrett Jackson - Director of Creative Marketing Corrugated Supplies Company, LLC Email - Gjackson@vancraft.com
26 November 14, 2022
www.boardconvertingnews.com
Made with FlippingBook Ebook Creator