and Operations, Right-of-Way Management and receives all customer traffic safety requests for the city. In Fiscal Year 2024, the division received 26,397 service requests across all assets. Transportation Management has key performance indicators for every service request type. However, existing performance indicators measure team response times and the division’s ability to meet targets for asset maintenance rather than progress toward the Vision Zero goal. Transportation Management’s integration of Vision Zero-specific measures such as crash reduction targets into key performance indicators will be key to quantifying the division’s success in improving traffic safety outcomes. Figure 1 shows the map with service request the City received in fiscal year 2024 overlaid with the overall HIN. About 11% of service requests falling in the 100 ft buffer zone of HIN locations, as shown in Table 3. This is double the percentage of HIN mileage among the roadway network which is about 6.3%. In particular, issues related to Pavement Marking, New Signs and Increased Traffic/Traffic Calming are the top issue types along HIN locations. Their share along HIN is higher than their share at all locations, indicating a potential correlation between these issues and safety risks at HIN locations.
Table 3: Summary of Service Request Issues and their alignment with HIN
Issues within 100ft Buffer of HIN
Percentage of Total Issues
Total Number of Issues
Issue Types
#
%
%
#
Increased Traffic / Traffic Calming
46
16%
7%
679
New Crosswalk / Pavement Markings 11
4%
13%
82
New ERB
0
0%
0%
22
New Guardrail
3
1%
19%
16
New Sidewalk
15
5%
7%
213
New Sign
70
25%
11%
640
New Warning Lights
5
2%
16%
31
Parking Restrictions
16
6%
11%
146
Pavement Marking Issue
90
32%
18%
507
School Safety
9
3%
7%
122
Traffic Safety / Speeding
14
5%
12%
113
Total
279
100%
11%
2571
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