JOB DESCRIPTION
Specific Responsibilities
Team Management • Oversee the work of the Admissions Managers/Team Leaders and their teams ensuring resources are utilised to their full capacity at all times to achieve set targets • Establish and oversee the workload of the Future Students Team based in Hyderabad, supported by the Admissions Managers in training, monitoring and reviewing their work • Provide regular statistical pipeline updates and insight on KPIs to the Director of Admissions, Access & Participation and other senior stakeholders as required • Lead by example, demonstrating good management principles for all to follow • Developing good relationships with all stakeholders and promoting and supporting a working environment where staff are happy to come to work • Manage, develop and support of staff through ongoing coaching and 1-2-1’s, ensuring staff are empowered and enabled to deliver world-class customer service • Establish and maintain a target-orientated team culture and understand and motivate different characters and skillsets • Ensure a thorough knowledge of all products offered and ensure this knowledge is transferred to the Admissions Managers/Team Leaders, Senior Admissions Officers and Admissions Officers as required via delivery of relevant training • Delegate tasks to the Admissions Managers/Team Leaders as necessary each cycle • Create resource plans for growth including strong succession and development plans for the department as a whole and for the individuals within the team • Through closely working with the Admissions Development Manager, plan yearly resource levels in a scalable way that is able to respond to the cyclical nature of the recruitment cycle. This includes, but is not limited to, the recruitment, training and induction of temporary staff and student helpers around peak periods
Specific Responsibilities
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