ULaw Head of Admissions

In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by the Director of Admissions, Access & Participation and members of the Executive Board from time to time. The job holder has a duty to take reasonable care for the health and safety of themselves and of other persons with whom they come into contact at work. The job holder also has a duty to co-operate with the University in complying with any statutory duty or requirement concerning health and safety at work. In particular, they must familiarise themselves with the Health and Safety Policy and its safety and fire procedures. • Promote and sustain a constructive, supportive and friendly working relationship with all customers, external and internal, immediate and senior management and other work colleagues • Deal with feedback from unsuccessful applicants and any escalated informal complaints regarding Admissions Delivery • Support the ongoing review and analysis for commercial viability of existing and future cours- es and programmes along with the capture of all relevant Management Information • Act as key admissions contact for all new programmes and changes to existing programmes, to ensure that all initiatives are delivered with minimal impact to customer experience and operational integrity • In partnership with colleagues in IT, manage an efficient applicant-centered application management service / platform that meets the needs of potential students and student recruitment staff, both UK and international • Work in conjunction with other senior staff within Admissions to support new & amended product release across the institution including requirements writing, UAT, sign off and support for roll out to live environments Customer Focus • Champion process efficiency within the customer facing functions and act as a key custodian of ‘the customer’ experience • Continuously review processes within admissions, with the aim of optimising the ‘flow’ of work around supporting the customer, looking at both systems based and procedural improvements to increase efficiency

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