Skills & Knowledge Essential • Able to provide strategic direction to teams and communicate effectively • A proven track record in delivering to targets and deadlines • Able to clearly communicate development needs in terms of systems and processes and to follow these briefs through to successful implementation • Strong attention to detail and diligence in executing tasks in relation to a project • Able to produce detailed reports and proposals for boards and committees • Knowledge of Higher Education and academic and professional qualification application boards and regulatory bodies • Thorough understanding of education frameworks and ability to benchmark and assess qualifications robustly in order to position University products effectively • Detailed understanding of student databases and the flow of information across university systems • Excellent communication skills; able to deal with customers efficiently and guide and support staff clearly • Strong ability to build cross-functional relationships Desirable • Project Management skills/qualifications • Knowledge of different CRM platforms (ULaw uses Microsoft Dynamics) • Knowledge of different Admissions platforms (e.g. Tribal, Elllucian, Unit4, Capita, Oracle etc) • Performance dashboard creation • Strong commercial focus with an understanding of strategic business goals • Adept at producing reports and dashboards to monitor performance and evolve KPIs and objectives • Able to build resourcing models and use detailed statistics in planning
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