www.marejournal.com Mid Atlantic Real Estate Journal — Property Management 2012 IREM ® Tri-State Conference & Expo — February 10 - 23, 2012 — 7B 2012 IREM ® T RI -S TATE C ONFERENCE & E XPO A GENDA Affordable Housing Forum This Session Sponsored By The Power of Service: How to Energize Your Business by Developing a Culture of Exceeding Expectations Robin Crow
The difference between businesses that thrive and ones that struggle to keep the doors open boils down to one thing... how well their customers are served. OK, we all know that. But the critical distinction is knowing how to expand your resources, maximize your efforts, and inspire your team to consistently put great service into practice. In this keynote, Robin presents vivid examples of how great companies (including his own, Dark Horse Recording) have applied these principles to achieve sustained success. 5:00 pm – 7:00 pm Vendor Expo Networking Reception Thank you to our Sponsors
J. Kenneth Pagano, CPM, President, Essex Plaza Management, panel moderator. Our panel will include: Anthony Cupano, ARM, Parkview Towers; Connie Loukatos, Director, Philadelphia Multi-Family HUB, US Dept. of HUD; Dave Evans, Assistant Executive Director of Multi Family Housing from PA Housing Finance Agency; Robert Sasso, Director of Property Management for the New Jersey Housing Mortgage Finance Agency; Representative from Rural Housing Development (RD). This session will give you the unique opportunity to submit your questions to the affordable housing industry leaders in New Jersey, Pennsylvania and Delaware, and get the answers you want and need. Questions for anyone on the panel should be submitted via e-mail to joamckay@comcast.net prior to the conference. 10 Powerful Tips for Exceptional Customer Service This Session Sponsored By Bonnie Eastlack , Motivational Speaker The “art” of exceptional customer service is learned best “on the job”. Corporate Motivational Speaker, Bonnie Eastlack, presents 10 POW- ERFUL TIPS acquired through years of research, experience and observation. This workshop represents 20 years of direct, customer service experience, working with the Philadelphia Phillies. As a super- visor in Premium Services, Bonnie shares “real life” techniques that include: how to give exceptional service, how to motivate your team to exceptional service, and how to deal with the difficult customer.
7:00 pm Exhibitor Booth Breakdown
9:00 pm – 12:00 am Networking Event at MIXX Nightclub
MIXX Entertainment Sponsor
Maintenance Session 3 Backflow Preventers Ray Patrick, Instructor and Master Plumber, Roto-Rooter
MIXX Networking Event Sponsor
Now that Townships and municipalities are strongly enforcing the installation and annual testing/recertification of these devices in multifamily and commercial properties, Ray Patrick will present a session that will help you and your properties stay in compliance. Topics covered will include: what is a cross connection; case histories; double check valve & reduced pressure assembly; state regulations; water treatment and certifications and testing.
Friday, February 24, 2012
3:15 pm – 3:45 pm Refreshment Break
8:00 am - 11:00 am Networking Breakfast
Thank you to our Sponsors
Thank you to our Sponsors
3:45 pm – 4:45 pm Keynote Session
IREM Presentations Induction of New Members and Presentation of Member Anniversary Pins IREM President Keynote Address James A. Evans, CPM ® , 2012 President, IREM; President & CEO, Bruce G. Pollock Assoc., Realtors, AMO ® , and President and CEO of KEB Investments Grand Prize Drawing
Thank you to our Sponsors
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