Strategic Report Environment, Social and Governance (ESG) continued
Compliance and accreditation Across the company we have regular and mandatory training in place for employees in order to: • Comply with the law and requirements of regulatory bodies
We are certified to and follow the standards below:
OFCOM requirements
UK Postal Regulator
Mail Industry Code of Practice (MICOP)
Operational requirements for postal operators
Postal Services Act 2011
Legislation enabling privatisation of Royal Mail
Data Protection Act; registration number Z692857X
Controls how personal information is used by organisations, businesses or the Government
• Carry out duties safely and efficiently
International standard dedicated to Quality Management Systems A set of standardised requirements for an Information Security Management System
ISO 9001:2015 certified (DSA)
• Foster a culture of risk awareness and mitigation
ISO 27001:2013 Information Security (DSA) ISO 45001:2018 certified (DSA, Whistl Fulfilment and Parcelhub) ISO 14001:2015 Environmental, Health & Safety, Quality Management (DSA)
• Provide an awareness and understanding of specific organisational and industry requirements
International standard for health and safety at work
• To maintain competence to the required standards identified by our customers and/or external bodies e.g. ISO, IIP. Employees are required to complete this training at different stages of their career with Whistl, including at induction, change of role, and on an annual basis to ensure they are aware of any updates – which supports our approach to continual improvement. The core mandatory training that is covered for all staff includes:
The criteria for an environmental management system
ISO 50001:2018 Energy Management (DSA) Business Continuity Good Practice Guidelines 2018
The international standard for Energy Management
The definitive guide for business continuity and resilience professionals
PCI:DSS compliant
The Payment Card Industry Data Security Standard
Carbon Disclosure Programme (CDP)
Recognised as a global leader for engaging with our suppliers on climate change Silver award for environmental performance and corporate social responsibility (CSR) Requirement by the largest financial services companies’ supplier procurement processes Enables us to offer air, sea and road clearance for mail and parcels entering the UK A supplier is complying with a minimum set of standards including CSR, legislation, information security and GDPR To reduce the carbon impact of developing, producing and running UK advertising
EcoVadis Silver Medal
FSQS (Financial Services Qualification System) UK’s Border Force & HMRC Customs Clearance Agent RSQS (Retail Suppliers Qualification System)
• Information Security
• Data Protection – GDPR
• Mail Integrity
• Safety, Health and the Environment
Ad NetZero
• Business Ethics and Whistleblowing
• Bribery, Corruption, Tax Evasion and Corporate Criminal Offence. We also have a number of optional e-Learning packages available which cater to specific topics or requirements which can be delivered on a case by case basis. Certification All of our existing certifications are audited by Lloyds Registered; we undergo external audits alongside our formal internal audit schedule to demonstrate our ongoing compliance with, and improvement within, these standards. Many of our existing customers require us to complete security or business continuity audits on our operations as required.
Ecovadis We maintain a silver ranking from the international Ecovadis platform which evaluates companies on their environmental performance and corporate social responsibility. In the third year of assessment we have improved our score from 58% to 61% and are now in the top 20% of all companies rated by EcoVadis. The EcoVadis certification takes into consideration four areas: Environment, Labour Practices, Fair Business and Sustainable Procurement. It is based on international CSR standards including the Global Reporting Initiative, the United Nations Global Compact, and the ISO 26000, covering 200 spend categories and 160 countries.
New accreditation in 2022 CHAS (Contractor Health and Safety) Advanced Standard which allows us to demonstrate our ability to ensure supply chain compliance, mitigate risks and support efficient supply chain management. PAS91 (Publicly Available Specification) Standard which enables us to fast- track procurement process by demonstrating as a contractor that we already comply to the latest standards across a number of criteria. The accreditation covers Health and Safety, Bribery and Corruption, Fraud, Training, Compliance, legal and regulatory requirements across modern slavery and EDI.
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Whistl Annual Report 2022
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