Strategic Report Our Business Areas
Revenue £m
Downstream Access Mail -£18.5m
£482.8m
2022
£501.3m
2021
Downstream Access Mail Our Downstream Access (DSA) business delivered a solid performance with high profile wins such as HMRC on top of our continuing successful customer retention, given the economic and inflationary circumstances. The overall addressed market letter volumes (letters and large letters) rebounded by 3.4% to 8.05 billion items in 2021-22*. DSA accounts for 66.9% of total addressed letter volumes and overall access mail volumes increased by 7.5% year-on- year* and Whistl continues to retain a leadership position in this sector. The business faced significant challenges towards the end of the year due to the Royal Mail industrial action, but we were pleased that we were able to work with our customers to mitigate any potential delays with a 100% handover mail rate to Royal Mail. During 2022 we focused on achieving greater operational efficiency which helped us to offset some of the pressures from inflated costs. We appointed a new Head of Operations for our depot estate and invested in a new Transport Management System (TMS), enabling us to optimise our fleet use across the Group. It has led to reduced fuel use, helping us meet our carbon reduction targets; better customer experience through real time information; and a reduction in potential delivery failure. In the previous year, driver shortages impacted on the whole sector but we have undertaken several initiatives to increase our full-time driver employee ratio, enabling us to reduce reliance on agency drivers.
Parcels -£29.8m
£ 137.6 m
2022
£ 167.4 m
2021
International -£3.6m
£ 28.1 m
2022
£ 31.7 m
2021
Fulfilment -£1.4m
OUR NEW PURPOSE-BUILT 78.000 SQ FT BRISTOL DEPOT IS NOW FULLY-OPERATIONAL
£ 78.9 m £ 80.3 m
2022
2021
E-commerce Marketing +£0.2m £ 42.7 m £ 42.5 m
Operationally, we have a stable and reliable network, and our new Bristol depot has enabled us to further improve efficiencies. We have introduced semi-automation through boom conveyors that have sped up the vehicle loading process. Further investment will be made in tracked automation to handle our increased volumes. Our Posthub brand had a successful year and won over 150 high-profile customers in the retail, charity and publishing sectors to plan and execute mail campaigns. Brands include WWF, Crew Clothing, JoJo Maman Bébé, Harrods, NSPCC, Barnardo’s, ProCook, Warners and Mortons. Posthub serves a gap in the market for businesses who use advertising mail but also require a more personalised service, including data processing requirements as well as delivery management.
2022
2021
Group -£53.1m
£ 770.1 m
2022
£ 823.2 m
2021
During 2022 we focused on achieving greater operational efficiency which helped us to offset some of the pressures from inflated costs. We appointed a new Head of Operations for our depot estate and invested in a new Transport Management System (TMS), enabling us to optimise our fleet use across the Group.
* Annual Monitoring Update for Postal Services Financial Year 2021-22
6
Whistl Annual Report 2022
Made with FlippingBook interactive PDF creator