Glossary of terms
Agency customer
Whistl collects and sorts mail for a customer that also use Whistl as its agent to secure a direct Downstream Access Agreement with Royal Mail
BEIS
Department for Business, Energy & Industrial Strategy
BGF
Business Growth Fund
CDP
Carbon Disclosure Project
CMS
Carrier Management System
CEO
Chief Executive Officer
COO
Chief Operating Officer
CFO
Chief Finance Officer
CCMA
Call Centre Management Association
DDM
Doordrop Media, the in-home advertising division of Whistl
Direct Access customer
Large mailers have a direct Downstream Access agreement with Royal Mail and use a third party to collect and inject the pre-sorted mail into Royal Mail for final mile delivery
Downstream
Mail and parcels that are injected directly into Royal Mail for sortation and final delivery
DSA
Downstream Access Agreement allowing competitors to inject mail into Royal Mail for delivery to the household
EBIT
Operating profit before interest and tax
EBITDA
Operating profit before interest, tax and exceptional items adjusted for the depreciation and amortisation charge for the year
EDI
Equality, diversity and inclusion
End to End
From collection of mail through to sortation and delivery to homes or businesses
ESG
Environment, Social and Governance
HMRC
HM Revenue & Customs
IIP
Investors in People
ISO
International Standards Organisation
JICMAIL
Joint Industry Committee for Mail, providing audience measurement data for advertising mail and door drops
Leafletdrop
Whistl online tool to create, print and book a leaflet distribution in one place
LEAP
Whistl career and development programme
NPS
Net Promoter Score
Ofcom
Office for Communications, the Postal Regulator
OMS
Order Management System
ONS
Office for National Statistics
Partially Addressed Mail
Advertising mail that does not use personal data
RIDDORS
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013
Royal Mail
UK National Postal Operator
SMEs
Small and medium-sized enterprises
TCFD
Task Force on Climate-related Financial Disclosures
TMS
Transport Management System
Upstream
Collection of mail from a client and sorted, ready for injection into Royal Mail
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Whistl Annual Report 2022
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