MERCHANT NEWS
PUTTING THE CUSTOMER AT THE HEART OF BUSINESS... Customer first
A t MacBlair Plumbing Coleraine, the emphasis is firmly on providing customers with the best products, prices and level of service - and this level of commitment has won them a legion of fans in the trade. A vibrant trade counter and experienced, knowledgeable staff members ensure a high level of repeat business and a steady stream of trade professionals visiting the store every day. The MacBlair Plumbing team are constantly striving to improve their service and offering to customers, says Eamonn Murray, Watershed/Plumbing manager at MacBlair Coleraine. “We carry a huge range of stock and try to offer products that other trade counters might not. We’re also on the same site as a newly extended and refurbished builder’s merchant, which is part of the MacBlair business. That close proximity is an additional benefit to the customer.” If a customer is after building materials the team at MacBlair Coleraine can source it
from the builders’ merchant and all will be delivered in the same van. And with three delivery vans on the road, customers won’t have to wait long for their materials. Putting customer and staff safety first during these unprecedented times, MacBlair has developed a robust package of Covid-19 related safety measures and operating protocols that have now been implements in all branches. Customer satisfaction is at the heart of the Coleraine branch and is something they all take seriously. “We have a great team of experts here in terms of industry and product knowledge,” says Eamonn. It’s an old cliché that ‘people buy from people’, but it rings very true at MacBlair. “Customers keep coming back to us
because of our staff and the time they take with each customer, ensuring they always leave with the right product for the job. “We also carry a huge product range. If we don’t have it, we’ll get it - which saves the customer having to go elsewhere.” MacBlair’s expert and friendly staff are on hand from 7.30 each morning Monday- Friday and Saturdays from 8.30-12.30. The motto, as always at MacBlair Coleraine is: “We are here to help!”
T: 028 7034 4751 www.macblair.com
“Customers keep coming back to us because of our staff and the time they take with each customer, ensuring they always leave with the right product for the job.”
36 | PLUMBING & HEATING MAGAZINE
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