Job Description The Head of Technical Services will provide strong leadership for technical services across our business; providing strategic oversight of our properties and spaces within, specialist facilities, technical resourcing and investment plans. The role is a major player in supporting our wider strategies for safety and sound technical operations in our properties. Working side by side with our Head of Property Services, you will deliver a coordinated service of exceptional standards that is financially sustainable and provides a first-choice place to live and work. KEY ACCOUNTABILITIES: HEALTH, SAFETY & COMPLIANCE • Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding within your respective function for all statutory and legal accountabilities we hold; furthermore, ensure that our teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. • Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices as it relates to Health, Safety and welfare. • Ensure compliance with all statutory, regulatory and institutional requirements and recommended best practice. • Ensure appropriate performance management of external parties, contractors, consultants and other service providers. CUSTOMERS • Become expert in the business calendar as it relates to our customers, appreciating appropriate and inappropriate times to conduct works in our properties. • Maintain one eye on customer needs and the relationship with infrastructure and hard services at all times. • Plan, organise and co-ordinate the isolation/shut-down of critical building services to enable access for essential maintenance and repair work. Seek to minimise disruption and liaise as necessary with colleagues to ensure efficient execution and minimal disruption. • Work alongside the Head of Customer Experience and Director of People, to develop a resourcing plan for in-house maintenance teams; appropriate headcount and relevant skillsets deployed as necessary.
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