RECONCILIATION: MOVING FORWARD TOGETHER - MEASURING SUCCESS
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PHASE
RECOMMENDED ACTIONS
KEY STEPS
Measuring Success
Review BC Housing’s Corporate Business Plans as a starting point for the organization to work with Indigenous Nations, communities, and organizations on the development of reconciliation goals and objectives. See Section 3.1.1.3: Policies and Planning for sample objectives to build from. • Corporate Business Plans are linked to
BC Housing’s Branch and Personal Performance Plans. Commitment to reconciliation requires goal setting, reflection, and measuring progress at all levels within an organization, including the individual, branch and corporate levels.
Develop success measures in collaboration with Indigenous Nations, communities, and organizations.
Develop overall success measures for the Reconciliation Strategy and review at the board level. Once these measures have been finalized then specific KPIs for Executive members and other staff should be developed. Possible topics for KPIs could include: Did that employee increase their personal knowledge? Did they advance their project work with Indigenous people effectively? Were there issues that involved that employee? – etc. The KPIs would be developed during the process of drafting the Reconciliation Strategy. Find out from Indigenous Nations, communities, and organizations whether, or how, they want to provide feedback to BC Housing on the results of the Strategy. Develop potential tools for seeking feedback from Indigenous Nations, communities, and organizations on the success of BC Housing’s Reconciliation Strategy. This might include engaging people through polls, surveys, roundtables, focus groups, sharing circles,
Phase 3 Gather feedback from Indigenous Nations, communities, and
organizations to determine their satisfaction with BC Housing’s advancement of reconciliation.
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