Ortho Technology September 2018

WHEN LIFE GIVES Y 4 Business Lessons From Young Entrepreneurs

he noticed that a friend’s house got more foot traffic than his did, the future tycoon moved his lemonade stand to the prime realty. Buffett obviously benefited from this innovation; the jury is still out on his friend.

Lemonade stands are rumored to have originated with New York journalist Edward Bok, who, as a kid growing up in Brooklyn, sold ice water on hot summer days to thirsty passersby. When other water salespeople tried to move in on Bok’s profit, he got creative by adding lemon juice and eventually sugar to the mix. The result of this innovation? Sales soared. Lemonade stands continue to be a popular summer pastime for burgeoning entrepreneurs, and there are a few things we can learn from these humble business endeavors. BE ADAPTABLE. Warren Buffet has had business on the brain since birth. During his childhood, when

GO ABOVE AND BEYOND FOR YOUR CUSTOMERS.

When Ann Handley’s daughter and her friend opened up a lemonade stand, they found a way to connect with their demographic. The location of the stand was frequented by many French-speaking Canadian customers, and since the friend was born in Montreal and spoke French, the girls greeted each customer in English and French. More conversation makes more sales.

“I’ve never had problem with shipments, ever.”

“I can always reach someone when I need to order, and even if Irene is not available, everyone is knowledgeable and happy to help. Orders arrive in a timely fashion and are always correct.”

- June, Ordering Assistant

“My experience with Ortho Tech C.S. has been amazing! Better than any other company I have worked with!”

“We love our sales rep. She is always available when I call and always knows what I order. She knows when the sales are and reminds me so we can save money.”

- Darcy, Dental Assistant

- Orthodontist

“No matter who answers, I get great service, and your system keeps our products so everyone knows what I need! Thank you”

“I don’t deal with customer service often. Most products I order, we have been ordering for a long time, so we already know we love them.”

- Office Manager

- Lisa, Clinical Coordinator

“Shipments are well-timed and packed properly. Thank you for your accuracy on the shipments.”

“I’ve never had to personally call customer service because my rep usually does a great job of helping.”

- Giselle, Office Manager

“So many other companies have combined, and I lost the service I used to receive. Thanks for always being wonderful!”

- Bita, Ordering Assistant

- Taylor, Orthodontist Assistant

“I really like the convenience of the online ordering — easy to use and find what I’m looking for.”

“Henry is so nice. I always call and have a million questions, and he answers them all. Great service.”

- Lisa, Clinical Coordinator

- Mani, Clinical Coordinator

- Amy, Office Manager

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