QUALITY ASSURANCE
40,294 days
In August, HRC earned Hospice Honors Elite from HEALTHCARE first, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program recognizing hospices providing the highest level of quality as measured from from the caregiver's point of view. To be considered for the Hospice CAHPS Honors Award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database. Special recognition, Honors Elite, is awarded to those hospices that score above the national performance score on all twenty-four of the evaluated questions.
This past fiscal year was HRC's second year in a row being named to Modern Healthcare's Best Places to Work . In September 2023, Hospice of Rockingham County learned they had placed 33rd out of 75 in the provider/insurer category. This award program identifies and recognizes outstanding employers in the healthcare industry nationwide. Modern Healthcare partners with the Best Companies Group on the assessment process, which includes an extensive employee survey. “Being named one of Modern Healthcare’s Best Places to Work for the second year in a row is such an honor,” said Lynn Flanagan, Hospice of Rockingham County’s president & CEO. “At Hospice of Rockingham County, we provide the highest quality holistic care to our community. Our leadership team recognizes that our incredibly talented team needs that same holistic approach to enable them to continue to provide the end-of-life care that our community trusts us to provide.” “Our people are our greatest asset and caring for, supporting, and celebrating them is paramount to our organization fulfilling our mission.”
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