PROGRAM HIGHLIGHTS FISCAL YEAR 2022-2023
Serious Illness Care 2022-2023 saw tremendous growth in our Serious Illness Care program. Over the course of the fiscal year, SIC saw a 52% increase in census, growing from 110 patients to 167 by year’s end. An invaluable support to our Serious Illness Care stems from HRC’s partnership with CareAlly. What began as a 50-patient pilot program in March 2023 has transitioned to CareAlly support for our full census. CareAlly expands HRC’s capacity by providing virtual visits with registered nurses and social workers during working hours as well as after-hours on-call support. CareAlly assesses Social Determinants of Health needs as well as triages all patient calls.
Number of calls taken by CareAlly during regular hours
978
Number of calls made during regular hours (related to patient needs)
3,170
Number of calls answered by CareAlly
160
9
Made with FlippingBook - Online Brochure Maker