Actionable roadside insights to build stronger customer relationships
Get a detailed look into your policyholders’ Road Assist experience events with a dashboard that offers full visibility into each service request and metrics on the customer experience. Take advantage of timely new opportunities to engage with and support your customers. The Roadside Action Insights Dashboard (AID) was designed and built for insurance agents by Agero, Shelter’s trusted roadside partner.
Benefits
Diagnose Specific Events Use event details and customer comments to understand the details of each event.
See the Big Picture Insights into the ERS customer experience for both your policyholders and your state.
Timely Insights Near-real time data enables timely, proactive outreach and support.
Increase Revenue Follow up after a positive event to ask about a testimonial, referral, or additional coverage opportunities.
The Roadside Impact
SHELTER CUSTOMERS ASSISTED BY AGERO
CUSTOMERS THAT USED THEIR ROADSIDE COVERAGE VS. DIY
1 IN 2 DR IVERS
87%
RENEWAL RATE INCREASE 35%
WILL HAVE A ROADSIDE EVENT EVERY YEAR*
STRONGLY RECOMMEND THE SERVICE
ONLY 1 IN 5 DRIVERS WILL USE THEIR ROADSIDE COVERAGE DURING AN EVENT*
(2023 data)
*Source: Agero 2023 Consumer Research Study
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