Roadside Action Insights Dashboard
State-level Metrics View aggregate ERS customer experience metrics for all policyholders in your state
Filters Filter data by customer experience or by date range
Policyholder Metrics Aggregate ERS customer experience metrics for your policyholders
Help Center Everything you need to understand and use the Roadside AID including an overview, dashboard, program coverage details, glossary, and more
Activity Feed Quickly see the details of each event, including contact details, location type, service type, and customer experience outcome
Verbatim Comments Read the actual comments left in post-event surveys
Get started by accessing Roadside AID on the Shield Portal. For a step-by-step video walkthrough, scan the QR code.
About Agero
Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry to redefine manual processes as digital, transparent and connected. The company has over 150 million vehicle coverage points in partnership with leading automakers, insurance carriers and others. Managing one of the largest national networks of independent service providers, we respond to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
© 2023 Agero, Inc. All Rights Reserved. 400 River's Edge Drive, Medford, MA 02155
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