Service Recovery Alert (SRA) A configurable threshold that determines risk severity and escalates to the dedicated Customer Experience Center to prioritize and take action.
Product View & Features
Escalations Alerts can be triggered by proactive and reactive triggers. Customer SMS response can also trigger an Alert.
100% Monitoring Color coded dashboard highlights ETAs which are at risk events to all stakeholders on the platform.
Configurable Configurable dispatch and follow-up logic can be adjusted to meet target outcomes.
System Supported Communication & Action Screen pops provide agents with details and automated text messages alert customers.
About Agero
Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry to redefine manual processes as digital, transparent and connected. The company has over 150 million vehicle coverage points in partnership with leading automakers, insurance carriers and others. Managing one of the largest national networks of independent service providers, we respond to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
© February 2023 Agero, Inc. All Rights Reserved. 400 River’s Edge Drive, Medford, MA 02155
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