Restore customer trust after challenging roadside events.
Winback turns challenging roadside experiences into brand-building opportunities. Dedicated case managers proactively engage dissatisfied customers, using empathy to reestablish brand trust and boost customer loyalty. Winback is available as an enhancement to new or existing Agero Roadside programs.
Benefits
Convert Detractors to Promoters Rebuild customer loyalty and improve NPS through proactive engagement and a commitment to making things right.
Earn Trust Through Empathy Case managers trained in attentive listening and empathy serve as your brand ambassadors, showing your customers that you hear their concerns and are there to support them.
Resolve Complaints Before They Spread Manage customer frustrations before they intensify with an integrated technology platform that flags and escalates events as they happen.
MOST CUSTOMERS CALLED WITHIN
presented by Business Intelligence Group
1 HOUR
96%
OF WINBACK CASES ARE RESOLVED WITH AN APOLOGY OR EXPLANATION
© February 2023 Agero, Inc. All Rights Reserved. 400 River's Edge Drive, Medford, MA 02155
Made with FlippingBook - Online Brochure Maker