Shelter Road Assist Agent Guide

Alternative Transportation with Lyft Minimize disruption from your tow events Arrange a convenient Lyft ride to quickly get your customers back on their way, minimizing the disruption of their vehicle breakdown. Alternative Transportation is available as an enhancement to new or existing Agero Roadside programs.

YOUR BENEFITS

Convenience. Quickly get customers back on their way – no need to call friends and family for a ride!

Reach more customers. Alternative Transportation is now available on all intake channels to reach up to 44% more customers. Build brand loyalty. Add a caring touch to an unfortunate situation, resulting in an average +4 NPS lift when a ride is offered. Configurable. We work with you to determine which services include the offer, the voucher value and expiration, and number of rides offered.

CUSTOMER EXPERIENCE

Seamless at every step, from speaking with roadside assistance to getting the complimentary Lyft home. It was a very professional, stress-free experience. – Kimberly S. Thanks for setting up a Lyft ride so we could get to airport before roadside assistance arrived! – Stephen F.

WINNING PRODUCT AUTOMOTIVE

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