How it Works
1
Customer submits a request Customer submits a tow request from any intake channel.
2
Quick & Seamless Ride Offers Once the job has been accepted, the customer receives an SMS text message offering a Lyft ride.
3
Accepting the offer without the Lyft app The customer accepts the offer and receives an SMS message with a link to quickly and easily create an account and access the offer. OR notification with ride details and status updates, along with a visual tracking link. Accepting the offer with the Lyft app When the customer accepts the SMS offer, they receive an in-app push
Our Partnership Alternative Transportation is provided in partnership with Lyft, the second-largest and fastest-growing ride sharing company in the US.
+ Lyft’s network offers service within range of ~85% of all roadside events
+ Annual criminal and driving record checks for every driver
+ Driver and car details shared with riders to verify they are getting into the right car
+ Real-time family and friend location and route sharing with the push of a button
About Agero
Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry to redefine manual processes as digital, transparent and connected. The company has over 150 million vehicle coverage points in partnership with leading automakers, insurance carriers and others. Managing one of the largest national networks of independent service providers, we respond to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
© July 2023 Agero, Inc. All Rights Reserved. 400 River's Edge Drive, Medford, MA 02155
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