The Nest | Vol. 2, Iss. 1

It’s often the seemingly smallest acts of kindness that make the biggest impact.

Red Carpet Moments

AMANDA, DIRECTOR The Lakes i de V i l l age

JENNIFER, RESIDENT ASST.

TERRI, HOUSEKEEPER Keelson Harbour

Kee l son Ha r bou r

After struggling to get applicants for key frontline positions this year, Amanda Creen, Community Director at The Lakeside Village in Panora, Iowa, made lemons from lemonade when she applied for Future Ready Iowa Earn & Learn and Employer Innovation grants. Her efforts paid off and the Community was awarded over $245K to assist with staff programming, employee compensation, training space updates, and educational materials procurement, to name a few. Since putting those funds to good use, The Lakeside Village’s caregivers have all taken CNA and Advanced CNA courses, there have been nine culinary staff members ServSafe trained, and five employees have signed up for Assisted Living Manager certification. With these funds, Amanda has strategically injected new life into her program, in addition to structuring future career paths in the senior living industry. Bravo, Amanda! Keep up the great work!

Jennifer has been a true example of teamwork and dedication to her residents in a time when COVID-19 impacted Keelson Harbour in Spirit Lake, Iowa. While other teammembers were unable to work due to mandatory quarantine, she did not hesitate to step up and fill in extra shifts, ensuring her residents continued to receive red carpet service and the highest quality care. She has kept a smile and positive attitude each and every day which not only been a benefitted Keelson Harbour residents, but each teammember she interacted with daily. Despite COVID- 19’s impact, her coworkers in every department look forward to each day knowing Jennifer will be there beside them caring for residents. Jennifer establishes a connection with each resident she cares for and it is evident that they look forward to seeing her each day as well. We appreciate your dedication, Jennifer!

The team at Keelson Harbour are also grateful to have Terri on their team! Terri is a housekeeper but works as a Resident Assistant nearly every week as well. During a recent wave of COVID-19 cases, Terri gladly took on additional responsibilities, donning her PPE each day to assist the healthcare team in providing exemplary service to Keelson Harbour’s residents. She jumped right in to assist with cares and anything else needed in addition to her housekeeping and infection control responsibilities. It is teammembers like Terri and the selflessness demonstrated during the most difficult moments that make Jaybird Senior Living communities the premier choice for residents and employees alike. Your team and your residents aer so grateful and happy to have you at Keelson Harbour, Terri!

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