Transforming Together: Implementation Guide
6 Pay attention to administrative support How counties staff and support their ILTs and EACs directly impacts the success of cross- agency collaboration. Thoughtful delegation, co-location, shared hiring practices, and aligned training are not just administrative choices, they are strategic actions that build trust, reinforce shared accountability, and bring the vision of a unified system of care to life. Even well-intentioned efforts can falter without the right people in the right roles, equipped with a shared mindset and common tools like the Integrated Core Practice Model. Effective staffing is the infrastructure that sustains momentum, breaks down silos, and ensures children and families receive timely, coordinated support. • Identify support persons who understand the county’s overall goals for change and coordination, possess the perspective and skills to interface with other busy administrative leads/contacts of ILT and EAC members, and can take responsibility for maintaining a shared set of files. These roles can be rotated or shared by all partners. • To help further supporting cutting through any perceived silos, cross-train and orient support staff to the vision of the leadership team. For example, some counties have created “System of Care Desk Guides” for their key support staff. • Identifying capable administrative and operational support professionals to provide meeting support and informational linkages between ILT partner agencies is critical to ongoing success. Consistent and regular agenda creation, calendaring of meetings, capturing of minutes, and follow-up tasks of the partners or meeting attendees are significant to establishing an “identity” for the system.
• Co-locate teams. When county staff from different departments are co-located or work closely with one another, decisions, supervision, and cross-team training can be both cost-effective and contribute to ensuring seamless and shared outcomes. Co-locating staff in cross-functional units and working teams has a powerful impact on how team members see and embrace their shared obligations for children and youth, breaking down informational and organizational bureaucracies that impede the effectiveness or timeliness of care. • Use the state’s Interagency Core Practice Model for children and youth (ICPM). While most partners may have existing practice model guidance, there can be conflicts in those practices’ theories, values and purposes. California has a unique ICPM Guide, which intentionally synchronizes and aligns the system of care into a uniform core practice model and provides a universal language and frame for teaming and engagement. A single, multi- agency model can prevent program drift, maximize resources, and ensure consistent practices for families that touch more than one service sector. Local ILTs are critical environments through which to oversee and coordinate the use of the ICPM.
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