COMPLIMENTS
Capturing consumer feedback, including compliments is a vital part of delivering high-quality mental health care. Compliments provide valuable insights into what is working well, highlighting strengths in service delivery and reinforcing practices that contribute to positive consumer experiences. They not only recognise staff efforts but also inform service change, helping MHDA refine approaches and achieve consumer outcomes. It is wonderful to see compliments reflected in the newsletter, celebrating the wins and the great service we provide. Compliments make a bigger impact when they are entered into IMS+ via Consumer Feedback. Services are able to systematically analyse, respond and initiate action based on feedback received. This ensures that positive experiences are acknowledged, trends are identified and opportunities for service enhancement are acted upon. To maintain consistency and accountability, all compliments must be recorded in IMS+ via Consumer Feedback. If you require support with entering compliments in IMS+, please contact Mel Stuart, Experience and Legal Manager, MHDA at Melanie.Stuart@health.nsw.gov.au. Mel will also be visiting sites in the new year to support the establishment of local processes and assist with capturing compliments.
You link: https://nswhealth.sharepoint.com/sites/EHNSW-IMSPLUS/SitePages/QRGs.aspx can view quick reference guides via this
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