LATEST EVENTS
The REACH system is a consumer and carer escalation of care system and a key component of the NSW Health/Clinical Excellence Commission (CEC), Deteriorating Patient Safety Net. REACH - an acronym for Recognise, Engage, Act, Call, Help- is implemented across Mental Health Drug and Alcohol (MHDA) Inpatient Units and in a number of Community Mental Health Teams in Northern Sydney Local Health District (NSLHD). Following a tragic incident in September 2024, NSW Health and CEC convened a REACH Roundtable meeting of key stakeholders across NSW. From this meeting NSW Health, CEC and Local Health Districts (LHDs) were tasked with recommendations to review and revise the REACH system. These revisions included: 1.Implementation of a single access 1300 REACH system across NSW Health in order to simplify and standardise the REACH system 2.Development of a public awareness campaign to raise awareness and amplify the system. How is this progressing? NSW Health and CEC now have nominated LHDs to pilot the new 1300 REACH system, and this will also include the review of all safety nets put in place and the collection of data.
This pilot will run from December 2025 to end of February 2026. Following this all data will be reviewed, adjustments made, if required, and the launch date of the new 1300 REACH system is proposed for March 23 , 2026. rd What does this mean for MHDA? Currently all MHDA REACH system contact numbers, including community mental health services, with details of MHDA REACH Receivers role position, in hours and out of hours, has been requested by NSW Health and CEC and provided by MHDA. A NSLHD Working Group has been convened led by the NSLHD Patient Experience Team on which MHDA is represented. Following the implementation of the 1300 REACH system, changes will need to occur to our REACH system resources, and this will be conducted in a systematic coordinated manner led by MHDA St 8 Lead in conjunction with the MHDA St 8 Committee. All updates on the changes will be posted on MHDA Standard 8 Recognising and Responding to Acute Deterioration and tabled at MHDA Standard 8 Committee. Any questions please do not hesitate to get in touch Suzanne.Glover1@health.nsw.gov.au thanks everyone for all your hard work and support of the REACH system
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