The 3 C's
In their landmark book, Trust and Betrayal in the Workplace , Dennis and Michelle Reina center most organizational trust issues on the 3 C's: Character, Communication, and Capability. Trust of Character is the foundation of any relationship, and is rooted in the shared commitment to serve one another's interests. This form of trust is cultivated through effective management of expectations, setting clear boundaries, delegating responsibilities appropriately,
Made with FlippingBook - Online catalogs