Data collated from our Global Security Operations Centre (SOC) reported 3493 true positive incidents across the European and APAC SOCs. 2023 saw a 36% increase from the 2559 true positive cases observed in 2022, reflecting a growth in the number of tickets raised across NCC Group’s client base. This may also be in line with a growth in NCCs clientele, amounting to a greater number of incidents overall and not necessarily a growth in global security incidents. Regardless, in this section we will dive into the dataset to better understand the course of events throughout the year.
Figure 3: Month-by-Month Count of Incidents Raised in the SOC (2023)
July recorded the greatest number of tickets raised with 356 in total, followed by November in second place with 336. Comparing with the figures for 2022 (see Figure 4) we instead saw a steady growth for the period January-May with a peak in May with 297 tickets raised. This was followed by a drop in June with 175 and a growth spurt again for the period June – September; with the highest number of tickets recorded for 2022 being in September or a total of 350. However, this peak was again followed by a rapid decline for the period October – December, ending the year with 192 tickets raised in December.
As seen in Figure 3, we observe a much steadier flow of tickets raised in 2023 for the period January – June. After which, we notice the peak to 356 tickets raised in July, followed by a slight decrease to 312 in August then we see a steady increase for the period September - November. Similar to the previous two years, the month of December tends to mark some of the lowest ticket activity recorded throughout the year as whole. In 2023, we observe that the lowest number of tickets raised was in fact in December with a total of 150. It is, however, difficult to pinpoint a root cause for the spike in July and November activity as a number of variables may be at play, from client security practices to a growth in cybercrime activity.
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