Figure 4: Month-by-Month Count of Incidents Raised in the SOC (2022)
Next, we dissect the number of cases raised by true positive category, captured in Figure 5, and notice the following; overall, 1263 incidents were mitigated (36%), and 1574 (45%) required no action, hence, the vast majority (82% or 2837) did not need to be escalated, with no further action needed.
Finally, 588 cases were escalated to the client (17%).
Figure 5: Number of Cases by True Positive Category (2023)
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