News In General, October 2017

NEWS IN GENERAL EMPLOYEE MAGAZINE OCTOBER 2017

A WORD FROM OUR CEO Dr. Kenneth Cochran, DSc, RN, MBA, FACHE President & CEO I hope all of you are enjoying this cooler weather as much as I am. The Cochran Family welcomes the cooler weather as it brings both fall and winter activities such as hunting, football and outdoor cooking. Build your resilience skills by spending some quality time with your family and friends over the next month. Opelousas General is UNDER CONSTRUCTION! We are constructing better talent to care for our patients. The integration and learning of new tools such as rounding, AIDET, Service Standards, Monthly Department Meetings and more engagement of our team is making everyone better at their jobs.

We are constructing new and improved clinical services. The addition of several new physicians to our community has added to our quality medical sta and enabled patients to stay local for their care. We have seen neurology, nephrology, cardiology, medicine, therapy, mental health and radiology increase their services dramatically this year. We are constructing new care environments. The new Comprehensive Cancer Center, redesigned Outpatient/SDS Center, addition of new equipment and changes made to LTAC are all examples of the massive renovation projects going on. We are constructing OGHS’s role as a key provider in the region. The creation of the Acadian Healthcare Alliance Clinically Integrated Network, participation in the Ochsner Health Network and the recently collaboration with Allen Parish Hospital are just a few examples. We are constructing what “we”means. I challenge each of you to engage with your teams and leaders to identify two major focuses for the coming year that will improve your work environment. Use the Employee Engagement Survey Results throughout the year, never giving into settling for second best. It takes an “I” to individually make a dierence. We are constructing our image and brand. The new Dress Code is designed to present a unied image to our patients, physicians and teammates. Thanks for being part of our construction process.

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Newsletter Survey Winners

In the September, 2017 employee newsletter, all employees were invited to fill out a survey for a chance to win prizes. A total of 38 employees participated in the survey. The following employees were selected from the total list to win prizes.

Holly Ardoin, ER Summer Fontenot, HIM Shane Tate, Telemetry Eileen Chisholm, Inpatient Rehab Melissa White, 5N

Please call Carol in the PR/Marketing department at ext. 5157 to claim your prize. Fill out October’s survey for a chance to win! To participate, please visit: https://goo.gl/forms/Yc45U7d9tjXCiptj2

Live less out of habit and more out of intent.

e best apology is changed behavior.

e language we use creates the reality we experience.

Good manners are the backbone of life.

Be the reason someone believes in the goodness of people.

If you get tired, learn to rest. Not to quit.

Create the highest , grandest vision possible for your life because you become what you believe - Oprah Winfrey

PHYSICIAN SPOTLIGHT OCTOBER 2017 Dr. Kristen Sager, Hematology and Medical Oncology

Please join us in welcoming Dr. Kristen Sager to the Opelousas General Health System Medical Staff. Dr. Sager is board certified in Internal Medicine, Hematology and Medical Oncology. She is a member of the American Society of Clinical Oncology, the American Society of Hematology and the Louisiana Oncology Society. She is our spotlighted physician for the month of October. Where are you originally from? I was born & raised in Shreveport, LA. I headed south to Baton Rouge for my undergraduate degree at LSU, then returned to Shreveport for medical school. How did you end up at OGHS? I completed my Internal Medicine residency as well as my Hematology/Oncology fellowship at Baylor Scott & White in Temple, Texas. I was looking to come back to Louisiana, and found a great opening at Cancer Center of Acadiana where I started August 2015. I have been seeing patients in our Eunice & Ville Platte clinics. Dr. Deborah Johnson has been treating patients at our Opelousas clinic, and as she is semi-retiring this month, I will be seeing patients Tuesday and Thursday at our Opelousas clinic. What is your favorite thing about working at OGHS? My favorite thing about working at OGHS is the friendliness I encounter every day. Other physicians, the staff, as well as the patients are so welcoming. What do you enjoy most about being a physician? I most enjoy the relationships I get to develop with my patients, especially as an Oncologist. It can be such a tough time for these families, and I feel honored to be part of their journey. What would you like everyone to know about you? I am passionate about what I do. I treat every patient as I would my own family and encourage everyone in our clinic to do the same. Our entire team works so hard and cares so much and I hope our cancer center can become a second family for these patients. What do you like to do in your free time? I love spending my free time with my husband & my 2 year old son, Shane. I am a huge LSU fan. When my son was a baby, “Hey Fighting Tigers” was the one song I could sing that would almost always soothe him. I also enjoy reading mysteries & historical fiction novels.

CONGRATULATIONS TO DR. LAURA OWENS!

Opelousas General Health System, as well as family and friends, joined together to welcome Dr. Laura Owens, to our medical sta on September 5th with a Business After Hours reception and ribbon cutting in conjunction with the St. Landry Chamber of Commerce and Dr. John P. Vallee.

5N is the winner of the TIGR Award for the month of September. This award is given to the department that shows their patients the most videos on our TIGR System –the Telephone Initiated Guided Response videos for patient and family education. TIGR AWARD Keep up the good work 5N!

A WORD FROM OUR CNO Tim Marks

For those of you who may not know me, my name is Tim Marks. Since July of this year, I have served as Interim Co-Chief Nursing Ocer, along with Mrs. Jackie Simien. I have been the Director of Clinical Informatics in Information Technology for six years. I am a lifelong resident of St. Landry Parish, originally from Plaisance. I moved to Opelousas when I was twelve. My wife is from Arnaudville and is a teacher with the St. Landry Parish School Board. Our family lives just a few miles outside of Opelousas.

Although it has been just a little over two months since Jackie and I began the transition into our new roles, we have witnessed many great things happening here at OGHS. The Shared Governance reengagement, which is a group of committees comprised of frontline employees who take on initiatives and help develop processes, began providing a modality for sta members to drive positive change and guide leadership by communicating identied needs. This is an excellent avenue for sta to have a voice in the decisions of our organization as we move forward. Process improvements are under way in many areas of the hospital which will increase eciency and serve our primary goal of providing better service to our patients. I would like to express my personal thanks to all of you for what you do every day to make this facility and our community a better place. Your eorts do not go unnoticed. The Donuts & Coee celebration was a wonderful way to fully express our appreciation for each of you. More specically, I would like to commend our leaders and sta for input and eorts with the EMR. I would also like to express my appreciation to your for your support while serving in my role as Interim Co-CNO. The patients that come through our doors are our family and friends. They lie in our beds, and trust us wholeheartedly with their care. Remember, this is why all of us are here, to serve. It is truly wonderful to be part of the OGHS Family and a blessing to come to work every day with purpose, to be a part of something bigger than ourselves.

OPELOUSAS GENERAL HEALTH SYSTEM WELCOMES DR. SIBY AYALLOORE, CARDIOLOGIST!

Dr. Siby Ayalloore is a cardiologist with Cardiovascular Institute of the South. He received his medical degree from the University of Sint Eustatius in the Netherlands Antilles. Both his Internal Medicine residency and Heart Transplant and Cardiomyopathy fellowship were completed at Ochsner Clinic Foundation in New Orleans. He remained in New Orleans to complete his Cardiology fellowship at the Louisiana State University Health Sciences Center. Dr. Ayalloore previously practiced as a cardiologist in Houston, Texas. In 2012, he was awarded the Raja W. Dhurandhar, MD Cardiology Award for being an outstanding second-year cardiology resident. Dr. Ayalloore is board certified in Internal Medicine, Cardiovascular Disease, Nuclear Cardiology and Cardiovascular Computed Tomography. He is also certified in Cardiovascular Imaging. He will be practicing part-time in Opelousas until December. In January of 2018, Dr. Ayalloore will be at CIS and OGHS full-time.

Please join us in welcoming Dr. Ayalloore!

CIS CARDIOLOGIST IS FIRST IN THE STATE TO USE NEW IMPLANTABLE DEFIBRILLATOR

Dr. Siby Ayalloore, cardiologist at Cardiovascular Institute of the South, is the first in Louisiana to implant the VIGILANT™ Cardiac Resynchronization Therapy Defibrillator at Opelousas General Health System. This new device combines long-lasting battery technology, therapy optimization, and HeartLogic™ Heart Failure Diagnostics to improve heart failure management. The diagnostic component is proven to provide 70% sensitivity in detecting heart failure events weeks before a patient may need to be hospitalized. Additionally, the Heart Failure Sensor Suite provides multi-factorial, physiological, patient-specific data, allowing physicians to make the best informed decisions for treating heart failure patients. The device is also powered by EnduraLife™ Battery Technology, which has nearly two times the usable battery capacity as certain competitive devices. With this technology, a patient’s device will last approximately ten years before needing a replacement. “These new heart failure diagnostics make all the difference for our patients,” explained Dr. Ayalloore. “This new system takes what we already know and packages it in a way which is easily understood by everyone. This ultimately can lead to better patient outcomes, and it decreases the chances of hospital readmissions.”

The VIGILANT™ Cardiac Resynchronization Therapy Defibrillator is manufactured by Boston Scientific.

The following employees and physicians were recognized by the patients in the month of September 2017 in our Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

PHYSICIANS Dr. Thomas Castille Dr. Craig Frederick Dr. Nicholas Fruge Dr. Patrick Gillespie Dr. Carmen Johnson Dr. Carmen Koubicek Dr. Richard Lastrapes Amy Sanny, Rehab Therea Savant, ER Monique Fontenot, SDS Christina Guillory, PCU Perry Kennerson, 4N Brian Lacombe, PCU Rhonda Lazard, Peds Falon Lee, Nursery Jacqueline Melancon, 5N Lori Miller, L&D Mark Moosa, 5N

Jennifer, Arnold, L&D Jacquelin Amond, Medical Imaging LaDonna Baker, L&D Barbara Bielwaski, PCU Casey Chamberlain, 4N George D’avy, Medical Imaging South Campus Paula Dornier, L&D Chad Fontenot, CT-Scan Ethel Fontenot, Medical Imaging Kristy Fontenot, Nuclear Medicine Melinda Sinclair-Smith, ER

Kolleen Snyder, ER Tristin Thomas, L&D Jade Watson, ER Amanda Wheeler, 4N

EMPLOYEE SPOTLIGHT JARVIS ARDOIN

Jarvis Ardoin is the employee spotlight for October.

Jarvis Ardoin is being ACKNOWLEDGED as the spotlight employee for October 2017. We would like to INTRODUCE Jarvis who has been a member of our OGHS team for the DURATION of 12 years. He works in the Surgery Department as a Central Sterile Tech.

Jarvis' EXPLANATION of her various duties:

Jarvis is responsible for processing surgical equipment that will be used in surgical procedures. He ensures that equipment and supplies are sterilized prior to surgical cases. Jarvis also prepares the surgical suites for surgeries by pulling the necessary equipment and instruments for the surgical cases. After the surgeries, he cleans the surgical suites and the instruments that were used. Jarvis also assists with positioning patients during surgical procedures when necessary. He transports patients from their rooms to the surgery department and assists the same day surgery department in transporting their patients to the surgery department. Jarvis also helps transporting patients to their vehicles upon their discharge. Jarvis works various shifts beginning at 5:30 AM and ending at 7:00 PM.

What Jarvis about working at OGHS:

Jarvis enjoys working with the great team of people who make up the surgical department. He really likes the variety of duties his job provides. Jarvis also enjoys interacting with patients and their families.

What Jarvis would like everyone to know about him:

Jarvis is a God-fearing man who has been married to Lanola Ardoin (who is also a member of our OGHS family) for 12 years. They have 4 children who are their pride and joy. Jarvis likes to watch football, cook, coach basketball and help around the house. He is most THANKFUL to God for his life, family, friends, health, strength and his extended family-his OGHS team.

WORK STRESS AND FITNESS

A daily handful of nuts is associated with lower mortality risk. Nuts are tiny nutritional powerhouses, which taste as good as they are for you. A combined analysis of data from studies totaling more than 35,000 participants has concluded that a daily handful of nuts not only delivers healthy nutrition, it might also help you live longer. Previous studies have demonstrated cardiovascular benets from eating nuts can improve cholesterol levels and blood vessel function. Nuts also have antioxidant and anti-inammatory eects and have been found to improve insulin resistance. Nuts are an excellent source of vitamin E and magnesium (nutrients that most Americans don’t get enough of ). Individuals consuming nuts also have higher intakes of folate, beta-carotene, Vitamin K, lutein, zeaxanthin, phosphorus, copper, potassium, selenium and zinc! Nuts are rich in unsaturated fats, but their blood-cholesterol benets exceed what would be expected from heart healthy fats alone. A daily serving of nuts-about an ounce, or medium handful- was associated with 39% lower risk of cardiovascular mortality. People who ate even a weekly serving of nuts were still at 7% lower risk. It was also found that a 27% lower risk of all-cause mortality was associated with daily nut consumption and 4% lower risk with weekly intake. Nuts are a concentrated source of calories, with about 160-200 calories per ounce. But studies have suggested that not all those calories may be absorbed by the body. A 2011 Harvard study actually found an inverse relationship between eating nuts and weight gain; nuts ranked second only to yogurt as food linked to weight loss. Instead of adding extra food, however, it’s always better to substitute a healthy choice like nuts for less-healthy options like cookies and chips. Choose whatever variety of nuts you like best! GOOD NEWS FOR NUT LOVERS

It’s easy to incorporate nuts into your daily diet: • Combine nuts with herbs such as basil or parsley to make pesto.

• Top salads with nuts instead of croutons. • Add nuts to steamed vegetables or stir-fry. • Use nuts to add crunch to whole grain dishes. • Thicken sauces with ground nuts. • Sprinkle nuts in yogurt • Use nuts in homemade granola. **Be aware that nut’s high unsaturated fat content makes them prone to spoiling. Keep nuts in an air tight container in your refrigerator or in a sealed plastic bag in the freezer.**

OGHS PARTICIPATES IN ELDERLY AWARENESS SEMINARS

The City of Opelousas and the St. Landry Parish Sheri’s oce host quarterly Elderly Awareness Seminars throughout St. Landry Parish to provide education to seniors regarding health, safety, scams, resources and much more. St. Landry Parish municipalities also host elderly awareness seminars in their perspective towns/cities. In September OGHS participated in several of these educational seminars:

Deanna LeJeune, Community Relations Coordinator and Shelly Fontenot, Physician Liaison participated in the Sunset Elderly Awareness Seminar on September 15th in Sunset.

Deanna LeJeune, Community Relations Coordinator attended the TRIAD Elderly Awareness Seminar on September 6th in Eunice.

Deanna LeJeune, Physician Liaison participated in the Port Barre Elderly Awareness Seminar on September 15th in Port Barre.

HR NEWS

OGHS EMPLOYEE ONLINE STORE Beginning October 1st, the OGHS on line store will be changing to a dollar value system which will enable employees to actually make purchases in the online store. Your current balance will transfer to the new store. Our web address to log in to the store will now be http://oghsstore.com/.

BENEFITS FAIR….MARK YOUR CALENDARS!

Our annual benefits fair will be held on two days—one day at each campus. Main Campus will be held on November 1st from 7:30 AM to 4:00 PM in the Auditorium. South Campus will be held on November 2nd from 7:30 AM to 3:00 PM in the MOB Room. Each employee will have the ability to enroll, drop or add coverage via the Self Service ADP Portal effective November 1, 2017. HR representatives will be available both days with computers to assist employees with online open enrollment. On Day 1 at the Main Campus, they will be located in the I.T. EMR Training Room, near Human Resources Office. On Day 2 at the South Campus, they will be in the MOB Room. HR will also be avail- able to assist you in your online enrollment in the HR office through December 1, 2017. December 1st will be the last day of open enrollment to make any changes to the upcoming plan year .

TOBACCO SCREENING

The on-site testing will occur on November 9th and 10th in Conference Room 2 in the North Complex at the Main Campus and November 16th in the MOB at South Campus. The test will be administered by mouth via a cotton swab. Results are provided immediately following the on-site testing. More information to follow. TOBACCO CESSATION PROGRAMS If you are a tobacco user, you must enroll in the Smoking Cessation Program. Contact Katrina Prejean at ext. 7121 for more information. You must complete a course in order to avoid the surcharge to our health plan. You must test negative or complete the Smoking Cessation Program to avoid a $25.00 surcharge per pay period.

Featured Partners:

DIABETES Class Location: ________________________________________________________________________________ s Session #1: Date ______________________________ Time ______________ - ______________ Session #2: Date ______________________________ Time ______________ - ______________ Session #3: Date ______________________________ Time ______________ - ______________ Session #4: Date ______________________________ Time ______________ - ______________ Session #5: Date ______________________________ Time ______________ - ______________ Session #6: Date ______________________________ Time ______________ - ______________ Register by Contacting: s _______________________________________________________________________________ Learn to control your OGHS - South Campus; Conf. Rm. 101, 3983 I-49 S. Service Rd. Thursday, September 21 2:00 p.m. Thursday, September 28 2:00 p.m. 2:00 p.m. 4:00 p.m. 4:00 p.m. Thursday, October 5 4:00 p.m. Thursday, October 12 2:00 p.m. 4:00 p.m. Thursday, October 19 2:00 p.m. 4:00 p.m. Thursday, October 26 2:00 p.m. 4:00 p.m. Carol Duplechain at (337) 948-5157 onference Room

This material was prepared by Quality Insights, the Medicare Quality Innovation Network-Quality Improvement Organization for West Virginia, Pennsylvania, Delaware, New Jersey and Louisiana under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. Publication number QI-B2-020817

Overall: Gold Medal- Material Management Silver Medal- ER South Campus Bronze Medal- Marketing

OVERALL:

GOLD MEDAL- MATERIAL MANAGEMENT

SILVER MEDAL- ER SOUTH CAMPUS

BRONZE MEDAL- MARKETING/ PHYSICIAN PRACTICES

VIBRANCY AWARDS: GOLD-SHANNON FONTENOT (ADMIT) SILVER- TAYLOR BELLARD (PCU) BRONZE (3 WAY TIE)- CHRISTINA COMEAUX (5N), SHIRLONDA GALLIEN (ADMIT) & LIZ THIBODEAUX (SDS),

STANDARDS OF BEHAVIOR Congratulations to the following employees for living the Opelousas General Health System Standards of Behavior. Their names were pulled from the submissions that were placed in the Accordions at both Main and South Campuses. Stamped Steppin to Service cards are redeemable for $1.00 in the cafeteria, coffee shop or gift shop. Congratulations and keep up the good work!

Shelton Anthony ENVS

Taylor Bellard PCU

Jacqueline Carmouche ER

Angela Cormier Admit

Canaan Johnson FANS

Carmen Johnson, MD

Jonavan Lavergne ENVS

Harry Major ENVS

Mark Moose 5N

Shelita Roussell PCU

Evelyn Thomas LAB

Chauntel Thomas LAB

Melissa White 5N

Willie Zachary ENVS

GOOD CATCHES!! Keshia Hicks, LPN on 5N was recently recognized for her vigilance in keeping our patients safe. During the care of one of her patients, Keshia identified an opportunity to address a questionable medication order which resulted in a change in a physician order and a patient safety, "Good Catch". Lillian Moten, RN on Rehab, was also recognized for keeping our patients safe by identifying another opportunity on a patient that she was caring for. This was identified through our reporting system. Reporting GOOD CATCHES gives our hospital leaders the opportunity to review and refine processes to ensure patient safety remains our top priority. Karen is encouraging all employees to report GOOD CATCHES through Complytrack Occurrence Reporting System.

Both Keshia and Lillian received tokens for a free meal in the cafeteria.

Pictured is (L-R) Kelly Richard, RN, 5N Clinical Coordinator, Keshia Hicks, LPN and Karen Gremillion, RN, Clinical Risk Manager.

Pictured is Lillian Moten, RN and Karen Gremillion, RN, Clinical Risk Manager.

OUR FAMILY TAKING CARE OF ONE ANOTHER

Nancy Garrett works in the Environmental Services Department at South Campus. One day she was cleaning the offices within the Pain Management Department when she struck up a conversation with Dr. Stephen Wyble about raising children. When he inquired if she had children in school, she expressed to him that she has two young sons in junior high school. The conversation progressed to the topic of how times have changed since the two of them attended middle school and that now her sons frequently use computers for online class assignments and homework. She told him that she was in the market to purchase a computer for that purpose. On Monday morning of the following week, Cornell Kennerson, her supervisor called her into the office to speak to her. To her surprise, Dr. Stephen Wyble was there to present her with a brand new Dell computer. As you can imagine she was overwhelmed with joy! If this isn’t a perfect display of trying to change the world with love one person at a time, I don’t know what is.

QUALITY & PATIENT SATISFACTION

The Press Ganey survey returns from July 1, 2017 to Sept 12, 2017 revealed that we are declining in 3 out of the 4 service areas. Let’s get back on track by allowing every patient the opportunity to experience good quality care.

QUALITY PILLAR

Goal: Reduce Hospital Acquired Infections to 15 YTD (As August 31, 2017) – 2 infections (annualized 12) 1 CAUTIs 0 CLABSI 0 Total abdominal hysterectomy surgical site infection 0 Colon surgical site infections

0 C-diff infections 1 MRSA bacteremia How can we keep improving? Addressing foleys for the inpatients after day 2 Reminding staff and physicians about the C-diff protocol Remembering protocols for SSIs and educating staff and patients to prevent infections Encourage proper hand hygiene

SWIPESENSE WE ARE EVERYWHERE YOU NEED US!!!!

From go live in November to August 7th, Opelousas has seen over a 100% increase in average compliance.

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

Main Campus 539 E Prudhomme St Opelousas, LA 70570

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