BEHIND THE SCENES
The Marketing team has been busy at work! They filmed many of the F&B Team, including Jimmy Hernandez and Ergie Olaivar as they prepared a special video presentation for the Board of Governors, highlighting the exciting new dining venues—Greenside and The Sports Bar.
EMPLOYEE HANBOOK
Service Standards Standard # 1: Service Excellence We always offer our members a warm welcome and anticipate our guest’s needs. Standard # 2: Professionalism We will uphold our FC culture with excellence and honor, always being and doing the best for our members and colleagues. We will provide effective communication and always be responsible in our daily performance. Standard # 3: Communication Every team member is responsible for knowing and abiding by the FC mission and service standards and being knowledgeable of the Club’s daily and upcoming activities. Standard # 4: Teamwork & Empowerment Frenchman’s Creek’s inspires teamwork and empowerment through innovation and planning to create extraordinary experiences for our community. Standard # 5: Be an Ambassador Being and Ambassador is the highest level of service provided to our guest. It only takes a moment to make a positive impact on our guests. Being and Ambassador is the highest level of service provided to our guest. It only takes a moment to make a positive impact on our guests. Standard # 6: Pride in Workplace / Philosophy Each team member is responsible for participating in the planning and execution of their department’s goals and objectives to achieve the highest quality and exceptional service standards. Standard # 7: Safety Safety always comes first. Each employee is responsible for creating a safe, secure, and accident-free environment for our community. Always be aware of all fire and safety emergency procedures and immediately report any safety hazards or accidents. Standard # 8: Protect the Assets Everyone is responsible for protecting the assets of Frenchman’s Creek. Assets encompass not only the physical building, furniture, and fixtures, etc., but also the organization’s financial health.
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