Applicant Services
Applicant Services Bring Festive Attire and Cheer to Holiday Gathering The Applicant Services team is always working hard to answer calls and process applications for BC Housing’s clients, so it was nice they could find some time in December to get together in-person, share a meal and catch up over good conversations and laughs. They also participated in a Learning and Engagement session, led by the Employee Engagement and Leadership & Learning teams. And to insert a bit of joyful competition to the event, team members wore their festive holiday sweaters and voted on their favourite one! The holiday gathering was just one way to recognize and give thanks to Applicant Services for their excellence in customer service day in and day out.
Like many businesses, BC Housing's Storefront at Home Office closed its doors during the pandemic due to ongoing safety concerns and the need for continued social distancing. BC Housing Storefront Re-Opens in 2022 After Two-Year Closure During Covid-19 For two years, the team had been serving our clients on the phone, mail and email – but were still missing the in- person service and interaction. That’s why it was a big day on March 15 when Storefront re-opened to the public! Since the re-opening, enhanced safety measures have been put into place, such as more frequent deep cleaning and sanitizing, for the safety of our team members and clients. With a gradual re-opening approach, Storefront first open two days a week with limited hours. After awhile, we expanded our hours with a soft launch, before fully opening Monday to Friday from 9am- 4pm. Now we’ve almost returned the pre -pandemic numbers, with Storefront serving 60-80 clients per day. A big kudos to the team who work at Storefront for making the re-opening possible. Despite initial fears and uncertainties of Covid-19, they have been committed to serving our clients and providing them with the information on BC Housing’s programs and services. The ongoing success of BC Housing’s Storefront re -opening is a testament to their hard work and passion for what they do to serve our clients.
Operations 2022 – a year in review
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