Applicant Services 2022 – Fun Facts
• Issued 36,320 T5007 Statement of Benefits in February for the 2021 Tax year to SAFER, Rental Assistance Program and scattered address rent supplements. This was a new process for us, as prior to 2021 tax slips had not be issued.
• Answered over 127,000 calls on the enquiry line.
• Since Storefrontreopened in March, we have had over 600 visitors.
• BC Rebates for Accessible Home Adaptations (BC-RAHA), new computer system launched in October.
• Received and processed over 121,500 documents. Documents were received by mail, fax, uploaded online using the Program Upload form, or dropped off in the storefront office. Our Clerical team in the office ensures that all paper documents are scanned and all documents are then indexed and attached to the appropriate program and client file for processing!
• Completed more than 9,400 hours of housing registry paperwork, processing more than 21,300 items for housing files.
• Processed more than 1,700 NEW RAP applications, and 4330 NEW SAFER applications.
• Onboarded 31 new staff members to the Applicant Services family, celebrated and said goodbye to 22 members of our team as they have grown their careers with BC Housing in other business areas of the commission or left for other endeavors.
• Held a virtual Long Service event on March 3 – catching up on 3 years (2020, 2021 and 2022) of
celebrating 25 employees with between 5-30 years of service.
• Kudos to the organizing team that put so much effort into making this a success, including delivering gifts to people’s homes so that they could open their gift during the virtual event.
Operations 2022 – a year in review
Operation’s 2021 – a year in review
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