HOUSEKEEPING MANAGER Candidate Information Pack
ABOUT SOAS SOAS is a remarkable institution.With our vast repository of knowledge and expertise on our specialist regions, we are particularly well-placed to inform and shape current thinking about the econom- ic, political, cultural, security and religious challenges of our world. Our programmes are taught by respect- ed academics engaged in fieldwork and research which influences government policies and the lives of individuals across the globe. SOAS scholars engage with the pressing issues confronting human- kind today: democracy, development, economy, finance, language, public and corporate policy, human rights, migration, identity, legal systems, poverty, religion, and social change. SOAS is home to some of the world’s leading experts and researchers in these regions who are regularly interviewed by the international media including the BBC, ITN, Reuters and CNN. They act as advisors, commentators and consultants to government departments and non-gov- ernmental organisations, as well as the private sector and multinational compa- nies. Through its research excellence, the School has gained a global reputation as a leading institution for the study of these regions, a reputation which is reflected in its diverse staff and student community.
The library is one of just five National Research Libraries in the country and houses the world’s largest concentration of scholarly works on Asia, Africa and the Middle East. Amongst its 1.5 million items, the library has many treasures in- cluding a 9th century Tibetan prayer book, priceless Japanese scrolls and original colonial maps of Africa drawn in the 19th century. Approximately 5,200 students from 133 countries study at undergradu- ate and postgraduate level, 40 per cent of whom are from outside the UK. 4,000 students around the world study through distance learning programmes. We have a well-established and active alumni community in more than 180 coun- tries who are involved in hosting events around the world each year. The many high-profile alumni include world lead - ers, human rights lawyers, politicians, diplomats, journalists, museum curators, philosophers, and writers, many of whom have helped bring about change to im- prove the world in which we live. As an institution set up 100 years ago with a clear colonial mission, SOAS has been leading work, towards decolonising education, by reviewing its curricula and tackling the awarding gap for BAME stu- dents. Further information about SOAS can be obtained from our website at www.soas.ac.uk .
ABOUT SOAS JOB DESCRIPTION PERSON SPECIFICATION BENEFITS HOW TO APPLY
The world’s leading institution for the study of Asia, Africa and the Middle East • World-class research and teaching expertise, equipping people for a global economy and multicultural society. Specialist and interdisciplinary strengths • 200+ undergraduate degree combinations; 200+ postgraduate programmes (taught and distance learning) with a distinctive regional focus and global relevance. • First in UK and fifth in the world for the United Nations Sustainable Development Goal “Peace, Justice and Strong Institutions” (THE Impact Rankings 2020) . • SOAS rose by seven places to 37th in the Com-
and Oxford ( Chambers Student 2019) .
plete University Guide 2021 . • Ranked in the World Top 50 for Arts and Hu- manities (QS World Rankings by Subject 2020) . Unrivalled range of non-European languages • All SOAS languages may be studied without prior knowledge. • Ranked eighth in the UK for Modern Languages (QS 2020) . Intimate and ambitious • 87% of students found staff good at explaining things and their course intellectually stimulating (National Student Survey 2020) . • SOAS Law graduates rank second highest for graduate pay in the UK, ahead of Cambridge
First class facilities • One of only five National Research Libraries in the UK; 1.5 million volumes, periodicals and au- dio-visual materials in 400 languages, focusing on Asia, Africa and the Middle East. • 90% of students think that Library resources have supported their learning well (National Student Survey 2019) . The world meets SOAS • 5,200 students from 133 countries on campus. • 4,000 students around the world on distance learning programmes. • 39,000 active alumni worldwide.
JOB DESCRIPTION
Job Title:
Housekeeping Manager Estates and Property Services
tions and deliver ongoing cost savings. • To research, produce and co-ordinate the at- tainment and retention of environmental man- agement certification. Undertake research and introduce initiatives for reducing the impact of the operations on the environment. • To ensure all Company and statutory require- ments for a healthy and safe environment and working practices are met. Be accountable for the results and rectification of any issues arising as a consequence of the formal audits undertaken periodically. • To recruit, select, motivate and manage the teams where appropriate and ensure an ongoing development to the highest standards of profes- sionalism and customer service. • Manage succession planning, poor performance, absence and conflict management and any other associated people related activity; • To define, set and monitor the objectives for the cleaning teams where appropriate and each of the post-holders ensure their maximum contri- bution to the business through probation and appraisals and team briefings; To be part of the facilities management operation team, ensuring the successful delivery of all cleaning services within the full operational coverage, To implement and maintain the performance monitoring system • To fulfil Health & Safety responsibilities by ad - herence to the requirements of the Company’s Health & Safety Policy Statement, Manual and Safe Systems of Work, COSHH Regulations, Assessments, Guidelines and Procedures. Seek advice from Managers / Supervisors / Team Leaders where necessary. To comply with the company’s policies, management plans, proce- dures and Mission Statement • Ensure that team leaders are using the correct protocols and documentation in managing staff, and that investment of people is being managed accordingly; • Develop and own the Housekeeping Operations Manual for housekeeping services, contribute to the overall Policy and Procedure strategies for Campus Services and ensure that teams are working to the Standard Operating Procedures
and other processes for Campus Services • Develop and maintain key stakeholder relation- ships to ensure that the service provided by Cam- pus Services assessing service standards and measurement; • To engender teamwork throughout Campus Services and Facilities and in relationship to other areas of the Directorate, the University and inter- nal and external stakeholders; • To work proactively with members of SOAS Directorates and Departments, stakeholders and external service providers to ensure that the operations of Campus Services is properly inte- grated into the overall day-to-day business of the department and the University as a whole; • To identify and manage risk and ensure that the University meets all its statutory legislative and health and safety requirements relating to the operational delivery of Campus Services • To manage relationships with all related cotrac- tors, ensuring KPIs and SLAs are met and ser- vice agreement fulfilled; • To write and present reports relating to respective services which can be shared with committee structures and other relevant groups as appropri- ate; • Deputise for the Assistant director within certain areas, represent the Directorate and promote a positive image of SOAS; • To undertake such other duties as may be rea- sonably assigned by the Assistant director – property Services General • You must at all times carry out your responsibil- ities with due regard to the School’s Respect at SOAS statement and adhere to and promote the School’s Equality and Diversity policies; • You must accept responsibility for ensuring that policies and procedures relating to health and safety at work are adhered to at all times; • You must carry out your duties in line with the requirements of the Data Protection Act; • You must abide by the requirements of the School’s IT policies.
Department: Grade/Salary: Responsible to: es Responsible for: Hours:
Grade 7
35 hours per week (full time – 1.00 FTE) Assistant Director of Estates – Property Servic-
Campus Housekeeping
Department Background The Directorate is responsible for the delivery of the Estates and Infrastructure Strategy which covers the areas of major construction, refurbishment projects, facilities operation and space management, including timetabling and energy management. The Directorate aims to ensure that the quality, functionality and op- eration of SOAS Campus and its associated infrastructure meets the needs of its users and supports the activities of the School. Job Summary • Reporting directly to the Assistant Director of estates – property services. Work closely with, and regularly collaborate with, peers and senior management team to ensure a fully integrated, seam- less approach is achieved and maintained across Campus Ser- vices. • Managing staff, systems and budgets in order to provide value for money, high quality provision and cost effective facilities manage- ment withing the housekeeping. • Be the catalyst in improving service delivery standards for your team and services. • Follow strategic direction and leadership demonstrating broad, clear and innovative thinking with the objective of delivering oper- ational excellence and continuous improvement. • Manage the operational delivery of the campus housekeeping as an integrated soft service. Key Tasks • To deliver high quality housekeeping services ensuring added value, increased productivity, and cost efficiencies wherever pos - sible, • To drive change, formulate suitable strategies, to mobilise and meet the demands of service provision, encouraging innovation from staff to provide an ongoing improvement, and adaptation to changing processes and environments. • To exercise financial and commercial controls in the management of expenditure and income within agreed budgets and take reme- dial action where appropriate. To maximise profitability of opera -
PERSON SPECIFICATION
HOW TO APPLY
For a confidential discussion and to learn more about the role and opportunity, please contact our appointed recruitment partner Charlotte Turedi of The Management Recruitment Group. Charlotte Turedi E: charlotte.turedi@mrgpeople.co.uk Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to charlotte.turedi@mrgpeople.co.uk Closing date for applications is Sunday 22nd January 2023.
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