WHITWORTHS ORDERING IS EASY
IMPORTANT ORDER INFORMATION
ONLINE ORDERS Browse our website and order online. Just a few clicks away!
BOX & REEL DISCOUNTS Buy a reel of rope, wire, electrical cable, gunwale fender or a box of fastenings and receive 25% Off the per unit price. Discount applied at checkout. INSTALLATION / WARRANTY Because we have no control over the installation and use of electronic and mechanical equipment, these items may be subject to return for repair only. Although we regret that we cannot refund or exchange all electronic and mechanical items once they have been installed, we will be more than happy to assist you with warranty and non-warranty repair claims. Goods & Services Tax (GST) All prices in this catalogue include 10% GST (1/11 of the sales price). A GST exemption will be given to Foreign Mail Order customers. Under no circumstances does a visitors visa allow the purchase of goods GST exempt. FREIGHT, HANDLING AND INSURANCE These must be prepaid as we do not ship collect. All shipments are fully insured (inc. GST). In the event of breakage or loss, please advise us immediately. FREIGHT AND DELIVERY POLICY Please Note: We deliver using both commercial couriers and Australia Post. For deliveries by Australia post to an unattended address goods will not be left and a card will be left notifying that your order is available for collection at the local Post Office. Orders that contain Dangerous Goods, liquids, items over 1 metre in length, items over 22kg, and large size items cannot be sent with Australia Post. These orders will be sent by commercial courier and cannot be delivered to PO Boxes or Post Offices. If your nominated delivery address is unattended at the time of delivery the courier will leave a card in your letterbox to allow you to arrange a re-delivery. We reserve the right to recover an “Attempted redelivery fee”. Delivery to business addresses is preferred For your security couriers won’t leave orders unattended at the doorstep. Orders placed for delivery to New Zealand must be over A$1000.00 ADDITIONAL FREIGHT CHARGES TO BE QUOTED Very heavy, bulky, awkward Goods: These are marked with the “truck” symbol and may incur additional costs and/or increased delivery time. Additional freight charges will be advised. Dangerous Goods: Orders containing any items marked with the Dangerous Goods symbol incur a $75.00 surcharge. • Marine Flares cannot be shipped. • Inflatable PFDs will only be sent road freight. Quantity orders: These may incur additional freight charges. If so we will advise extra charges prior to shipping. Overseas, offshore islands and distant mainland locations: These may involve additional charges. We shall advise on receipt of order. Export orders do not attract GST. Please Note: that we only only ship to Papua New Guinea, South Pacific Islands and New Zealand. *Only orders over $1000 can be shipped to New Zealand PRICES Prices in this catalogue were correct at time of compilation, November 2024, but are subject to change without notice. Commercial quantities may not be supplied at advertised prices.
MAIL ORDERS If you require product advice or wish to order a product not available online please contact your local Mail Orders department as per the details below. NSW/VIC/NT/ACT Customers (02) 9939 1055 > Option 2 or Fax: (02) 9905 4219 Mon-Fri 8.30am - 5.00pm QLD Customers (07) 3252 8777 Mon-Fri 8.30am - 5.30pm, Sat 8.30am - 4pm WA Customers (08) 9385 5877 Mon-Fri 8.30am - 5.00pm, Sat 8.30am - 3pm TAS Customers (03) 6272 0166 Mon-Fri 8.30am - 5.30pm, Sat 8.30am - 1pm SA Customers (08) 8240 3777 Mon-Fri 8.30am - 5.30pm, Sat 8.30am - 1pm PRODUCT RETURNS Should you wish to make a refund or exchange, bring or post the product/s in store with your proof of purchase and if necessary a note or relevant information to assist our staff in best serving you. If you cannot find this information please contact your local store. The product/s should be in original condition and packaging (including manuals and accessories). Please Note: • Any expenses relating to the return of your product will normally have to be paid by the customer. • Dated items may not be returned • Some items such as sanitary and electronic products may not be accepted or may require testing prior to warranty, refund or exchange, please contact your local store prior to returning these products. For more information please visit: www.whitworths.com.au/returns Post to: NSW/VIC/NT/ACT Customers post to: WHITWORTHS PO BOX 7052, Warringah Mall, NSW 2100 Australia QLD Customers post to: WHITWORTHS 127-131 Breakfast Creek Rd, Newstead QLD 4006 WA Customers post to: WHITWORTHS 8/634 Stirling Highway Mosman Park WA 6012 TAS Customers post to: WHITWORTHS 18 Derwent Park Rd Derwent Park TAS 7009 SA Customers post to: WHITWORTHS 85 St. Vincent Street, Port Adelaide SA 5015 Please note some catalogue items are not available ex stock in all stores IMPORTANT NOTICES Product descriptions contained in this catalogue are based on information supplied by manufacturers and distributors. Whilst every effort is made by Whitworth’s Nautical World Pty Limited to ensure that the information is accurate and up-to-date, there may be instances where model details and specifications change, or when products listed in the catalogue are not immediately available. We reserve the right to withdraw any item from sale. COPYRIGHT This publication is copyright and no part may be reproduced by any process or published in any way. Proceedings will be taken in respect of any breach of this copyright. Whitworths Nautical World Pty. Limited. Please note as we have no control over installation and use of any equipment we cannot accept liability for any damages or consequential damages. www.whitworths.com.au All online orders are shipped from our Sydney dispatch centre. Phone: (02) 9939 1055 / Email: help@whitworths.com.au
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