Choose the experts at RMF A national leader, and your local reverse mortgage lender
4.8 out of 5 onLending Tree
Customer Satisfaction ★
At Reverse Mortgage Funding LLC (RMF), we are dedicated to helping older Americans live the retirement lifestyle that they imagined and deserve, in the comfort of their own homes. We’re proud to be one of the nation’s top reverse mortgage lenders. RMF is the nation’s #1 issuer of HECM-Backed Securities, 1 and we service more than 84,000 reverse mortgage borrowers. As a direct lender, we also have certain pricing advantages—and we can pass the savings on to you. As a result of our commitment to providing an extraordinary and positive customer experience, we have earned a 98% customer satisfaction rating; 2 a 5-star/Excellent score on Trustpilot; 3 4.8 out of 5 stars on LendingTree; 4 and we’re accredited by the Better Business Bureau. Part of the reason for these excellent ratings is that we do things differently than other lenders: We provide an experience that’s tailored to each individual. We know it can be difficult to understand over the phone what all your options are, and how the program actually works. So we have local, licensed loan specialists who can come to your home (or another location of your choice) to sit down and talk with you, explain everything, answer all your questions, and give you straightforward guidance that’s based on your specific needs and concerns.
Our Customer for Life Commitment * means we’re with you every step of the way with personalized, ongoing service—from our first conversation on day one, throughout the entire loan process, and even after closing. We not only make loans, but after closing, we also service all the loans we originate and maintain a long-term relationship with our customers. We’re committed to ensuring that your experience is optimal every step of the way, and we’re here for our borrowers throughout the life of the loan.
CUSTOMER FOR LIFE Commitment
1 According to GNMA data for 2018. 2 Source: RMF customer satisfaction survey, October 2019 3 Source: Trustpilot, as of October 2019 4 Source: LendingTree Ratings and Reviews, as of October 2019 * RMF’s Customer for Life Commitment program is subject to change or cancelation at any time and without notice.
To learn more, call your local RMF loan specialist | 8 To lear more, cal your local R loa specialist | 10
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