Remember the client who called me when I was on my way to my meeting with my wedding DJ, the one who was so thrilled not even my phone could contain her excitement? Well, how we met is an atypical story but not necessarily a rare occurrence for our team. I remember the evening vividly. It was a typical evening after work at the gym where I was working with my personal trainer. He knows I’m a personal injury attorney, as I often tell work stories during my workout. He mentioned to me that one of his coworkers had been in a severe car accident; a car made a left turn into her as she was crossing the street and broke her left foot and right knee. She was in crutches and unable to work in the environment she loved — the gym. HOW A GYM ENCOUNTER RESULTED IN A SETTLEMENT WIN Community Matters
Have you ever encountered a salesperson who launched right into their spiel without talking to you first? If so, you know the importance of listening first. Not only do salespeople like this make you feel like a commodity, but it often leads to misaligned sales attempts. The secret lies in asking the right questions. Start by asking about their business. “Why” questions are particularly powerful. For instance, why are they launching a new product, or what prompted them to add staff? These questions show your interest in their business and give insight into their motivations and challenges. To ask meaningful questions, you must come prepared. Visit their website, read their “About” page, and familiarize yourself with key staff members. This background information equips you to ask relevant questions and demonstrates your genuine interest in their business. Being a good conversationalist leaves a positive impression and makes you memorable. Through these interactions, you lay the foundation for relationships — and as we know, people do business with those they know and trust. How can your prospects know and trust you if you don’t take the time to know and trust them? The art of conversation in sales and life is about finding a balance between being informative and attentive. It’s about listening and understanding the prospect’s unique needs and goals. Embracing this will grow your sales and strengthen your business relationships, turning them into long-term clients. Let’s step out of the traditional sales script and start listening. We can transform our sales tactics one conversation at a time. Master the Art of Conversation and Sales
I immediately asked “how can I help?” It’s my job to assist those injured due to someone else’s negligence. From the first phone call with her, we eased her concerns about what to expect, and after that first phone call, we quickly got to work to ensure she received the benefits she was entitled to. Throughout the process, we made it a point to check in on her as we fought for her to obtain a full insurance policy settlement as quickly as we could. The relief and gratitude in her voice when I shared the news over the phone was priceless — and the Google review she left after about the whole team was touching. It reminded me why I chose this profession — to make a meaningful impact in people’s lives when they need it most. This experience reaffirmed my belief that connections matter. Sometimes, we meet new clients in the most unexpected ways simply by being part of our community. So, if you or someone you know has been injured, remember we’re here to help.
-John G. Papadopoulos
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